Receptionist

A Receptionist is responsible for operating a multi-line telephone system to answer incoming calls. The individual directs callers to appropriate personnel and completes a variety of administrative duties. The Receptionist usually works under direct supervision and expected to work as long as necessary to perform his/her job responsibilities. Responsibilities: • Retrieves messages from voice mail and forwards to appropriate personnel. • Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department. • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. • Answers questions about organization and provides callers with address, directions, and other information. • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. • Monitors visitor access. • Tracks the In and Out of appropriate personnel. • Receives, sorts, and routes mail; maintains and routes publications. • Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. • Orders, receives, and maintains office supplies. • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents. • Performs filing, photocopying, and collating. • Performs other tasks assigned. Knowledge, Skills, and Experience Essential: • High School diploma or equivalent. • Three to six months related experience and/or training. • Read and comprehend simple instructions, short correspondence, and memos. • Ability to carry out detailed written or oral instructions. • Must be able to pass a drug test, background check, and fit for duty test. Desired: • Strong interpersonal skills for interacting with employees, customers, and vendors. • Strong computer skills. • Identifies and resolves problems in a timely manner. • Manages difficult or emotional customer situations. • Prefer candidates with proficient oral and written communication skills, technical skills, and functional skills.