Legal Administrator

Legal Administrator

General Summary of Job Duties

Provides administrative and operational support to attorneys and paralegals on the Network Liaison Team. Assists with gathering information, preparing correspondence, and triaging and routing incoming requests to support efficient team workflows and coordination with network and servicer companies.

Essential Job Responsibilities and Duties

• Provide administrative support to Network Liaison attorneys and paralegals.

• Gather and compile information from network and servicer company case management systems to support team workflows and case-related requests.

• Draft routine correspondence and letters related to pre-settlement and post-settlement workflows.

• Review incoming settlement, authorization, and escalation requests for appropriate routing.

• Triage and assign incoming requests to the appropriate team member based on established processes.

• Assist with organizing and maintaining information necessary for team operations and follow-up.

• Communicate and coordinate with internal team members and network and servicer companies as necessary to facilitate assigned requests.

• Perform other duties as assigned.

Core Values 

To perform the job successfully, an individual should demonstrate the following:

Driven: It's how we get there

• Pedal to the metal. Drive fuels greatness. Pushing yourself to be better.

Caring: It’s why we’re here.

• It's all about others. Walk in their shoes. Show compassion.

Teamwork: It’s having each other’s back.

• Achieving our goals together. Helping each other be the best. Get to the whole by the parts.

Accountability: It’s a way of life.

• Get the job done. Own it. Do what you say.

Attitude: It’s a choice we make.

• First thing you hear is a smile. Making the best of any situation. Attitude is contagious.

Adaptable: It’s how we grow.

• Change is the only constant in life. Move forward or get left behind. Bend. Don't break.

Qualifications

• High school diploma or equivalent required.

• Two or more years of experience as an administrative assistant, legal assistant, or in a similar professional support role preferred.

• Prior experience in debt collection, debt settlement, bankruptcy, or a related legal or financial services environment preferred but not required.

• Experience working in a legal or other professional office environment preferred.

Knowledge, Skills and Abilities

• Strong attention to detail and organizational skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple tasks, requests, and priorities in a deadline-driven environment.

• Ability to follow established procedures and appropriately escalate questions or issues.

• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.

• Ability to learn and navigate multiple case management systems and technology platforms.

• Ability to handle confidential and sensitive information appropriately.

• Strong interpersonal skills and ability to work effectively as part of a team.

• Positive, professional, and adaptable approach to changing priorities and business needs.

Physical Requirements

• Ability to perform prolonged periods of work at a computer and use standard office equipment.

• Ability to communicate effectively through telephone, video conferencing, email, and other electronic systems.

• Ability to perform the essential functions of the position with or without reasonable accommodation.

Work Environment

This is a remote position requiring a dedicated workspace and reliable internet access. The role involves regular use of standard office equipment, computer systems, electronic communication platforms, and case management systems.