Sr. Support Engineer
Keylent Inc
Sr. Support Engineer
Location: MOBILE, AL
Duration: 12 Months
Skills:
- IT Help Desk
- Receives, analyzes and submits requests from the business
- Service coordination between different IT teams
- Technical skills required to perform troubleshooting and help in resolutions
- Creation of documentation related to IT infrastructure
- Excellent Level 2 troubleshooting skills
- Provide suggestions for continual improvement
- Research solutions through internal and external knowledge base as needed
- Test fixes to ensure the problem has been adequately resolved
- Perform post resolution follow ups with Level I Technicians as required
- Deploy desktops, laptops, tablets and printers
- Provide support for video teleconference and collaboration tools like Cisco Webex/Jabber
- Perform AD password resets and on call support on critical/emergency situations
Vacancy posted 1 day ago
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