Customer Service Representative

Company Overview

Why Choose Us

Novolex is a leading manufacturer of food beverage and specialty packaging that supports multiple industries including foodservice restaurant delivery and carryout food processing grocery and retail and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin paper molded fiber aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories 250 brands and over 39000 SKUs.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability helping us achieve our ambitious goals through our wide-ranging initiatives.

Job Description

Summary
As a Customer Service Representative you will play a vital role in supporting the companys profit and service objectives. This position involves ensuring the accurate and timely handling of customer orders inquiries and concerns while working cross-functionally to maintain strong customer relationships and service excellence.

Job Description
Manage customer orders ensuring accurate and timely processing in line with company policies.
Review orders for lead-time product availability and adherence to order policies.
Act as a liaison between the customer and other functional teams when there are discrepancies or issues with product requirements or capabilities.
Represent the voice of the customer daily for the Sales and Marketing team.
Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge in the marketplace.
Gather and report data on key account relationships offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.

Qualifications
BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.
SAP experience a plus.
Strong communication and relationship-building skills.
Ability to manage multiple tasks and prioritize effectively.
Detail-oriented with the ability to review and ensure compliance with order policies.
Ability to collaborate with various internal departments to resolve customer needs.
A customer-centric approach focused on delivering excellent service and satisfaction.

Company Benefits

What Youll Get From Us

Benefits

With safety as our top priority and a commitment to employee well-being an important focus we offer comprehensive and competitive benefits that include medical dental and vision insurance as well as a variety of other well-being resources focused on mental physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs training and development programs and courses are available through MyLearning. Programs include company and industry training curricula support for formal education through the Tuition Reimbursement Program (Non-Union) and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices including but not limited to selection hiring promotion transfer and compensation to all qualified applicants and employees without regard to age race color national origin sex pregnancy sexual orientation gender identity religion handicap or disability genetics citizenship status service member or veteran status or any other category protected by federal state or local law. Any individual who because of his or her disability needs an accommodation in connection with an aspect of the Companys application process should contact .

Formerly Pactiv Evergreen

Required Experience:

Unclear Seniority