General Services Specialist

Business Analyst - Local to Richmond Only Job Id : A 7347 Posted Date : 05/15/2026 Experience : - Job Type : - Engagement Type Contract Key Responsibilities Act as the voice of the customer, working with IT project team members and business stakeholders to fully understand business processes, pain points, and customer needs. Develop expertise in customers’ business applications and organizational data management concepts, advocating for the customer throughout the SDLC. Conduct Root Cause Analysis to identify system gaps and deficiencies that impact the customer and require a business, technical, or blended approach for resolution. Diagram current processes and propose modifications using process flows (BPMN 2.0), context diagrams, and data flow diagrams to ensure clarity for both technical and non-technical stakeholders. Discover and document customer‑centric requirements, user stories, and acceptance criteria with a focus on improving business and technical processes. Decompose traditional requirements into Agile Epics and Features; create clear and concise user stories that are aligned with customer goals and are easy to implement by technical teams. Map user stories to technical designs for system modifications, ensuring that solutions meet customer expectations. Identify and group related user stories into features; document dependencies, ensuring alignment with customer priorities and business processes. Assist the Product Owner (Business Sponsor) in maintaining the product backlog with a customer‑first mindset. Perform Quality Analyst functions, defining test objectives, test plans, and test cases, while executing tests (including regression testing) to ensure customer satisfaction. Coordinate, facilitate, and document User Acceptance Testing (UAT) with business stakeholders, ensuring that the customer is at the center of the testing process and keeping Project Managers/Scrum Masters informed of progress. Qualifications Minimum of 10 years of experience delivering business and data analysis artifacts with a customer‑focused approach. 5+ years of experience as an Agile Business Analyst with a strong understanding of Scrum concepts and methodology, including representing the customer during sprint reviews. Experience organizing and maintaining Product and Sprint backlogs, ensuring prioritization based on customer needs. Proficiency in translating client and product strategy requirements into Epics, Features, and User Stories, ensuring alignment with customer goals. Strong data analysis background, organizational data management concepts, and SQL/database experience, particularly in supporting customer‑driven solutions. Proficient in understanding and developing acceptance criteria to ensure test cases meet customers needs/acceptance. Experience with software development applications such as Azure DevOps and/or Jira. Expertise with Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server). Experience with reporting systems, operational data stores, data warehouses, data lakes, and data marts. Exceptional written and oral communication skills with a proven ability to advocate for customers while working with a diverse set of peers and stakeholders. Preferred Certified Business Analysis Professional (CBAP) PMI‑Professional in Business Analysis (PMI‑PBA) PMI‑Agile Certified Practitioner (PMI‑ACP) Experience using Azure DevOps or Jira for agile software development and work item tracking. Experience with automated testing tools such as TestComplete, Cucumber, or Selenium. #J-18808-Ljbffr