Senior Customer Account Leader

Who We Are: Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities . We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift. Job Responsibilities: What you will do Provide strategic leadership to National Customer Account teams and focus on increasing profitability. Lead and inspire national account teams by fostering an inclusive, high-performance culture grounded in collaboration and accountability. Develop and coach talent through hands‑on learning, data-driven problem solving, and continuous growth opportunities. Align resources and tools to support efficient operations, strong team engagement, and data-informed decision‑making. Drive customer strategies through a blend of analytical insights and innovative thinking. Leverage data from multiple sources (including Excel) to uncover trends, inform strategy, and enhance customer outcomes. Promote a culture of curiosity, using data to identify opportunities, improve satisfaction, and drive continuous improvement. Stay current on industry trends and analytics tools to strengthen team capabilities and organizational impact. Partner cross‑functionally to achieve shared goals and reinforce a collaborative, results‑driven environment. Qualifications: What you need to bring 3+ years of experience in customer service, relations, or sales; 2+ years in a leadership role. Transportation industry experience required. Strong judgment and problem‑solving skills, with the ability to handle complex issues. Proven ability to lead, influence, and motivate across diverse, cross‑functional teams. Excellent interpersonal, analytical, and decision‑making skills with a creative approach. Effective negotiation skills and the ability to drive outcomes. What we offer: Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors. Volunteer opportunities to support our local communities. We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back. Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive. Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters. The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. #J-18808-Ljbffr Swift Transportation