Accounts Receivable Specialist

AR Specialist

Cleveland, OH - hybrid (3 days on-site, 2 days remote after training)

$50-55k with great benefits

Position Summary

The Accounts Receivable Specialist manages the customer billing and collections process from invoice generation through payment application. This role ensures accurate and timely processing of receivables, maintains positive customer relationships during collection efforts, and supports the Finance team with accurate financial records and reporting.

Key Responsibilities

• Generate and distribute accurate customer invoices for rental, sales, and service transactions.
• Apply incoming payments, including checks, ACH, credit cards, and lockbox payments, to customer accounts.
• Monitor accounts receivable aging and follow up with customers on past-due balances.
• Research and resolve billing discrepancies, short payments, and disputed charges.
• Maintain accurate customer account information, credit terms, and contact details in the ERP or accounting system.
• Prepare AR aging reports, collection updates, and cash application reports for management.
• Process credit memos, adjustments, and write-offs in accordance with company policies.
• Partner with Sales, Operations, Customer Service, and other teams to resolve account issues.
• Support month-end close by reconciling accounts receivable records to the general ledger and preparing supporting schedules.
• Assist with new customer credit applications and periodic credit limit reviews.
• Follow company policies and applicable requirements related to collections and customer communications.
• Identify opportunities to improve billing, collections, and internal processes.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of experience in accounts receivable, billing, or collections.
• Experience with accounting or ERP software.
• Intermediate Microsoft Excel skills.
• Strong attention to detail and accuracy with financial information.
• Excellent verbal and written communication skills.
• Professional, customer-service-oriented approach to collections.
• Ability to manage a high volume of accounts and prioritize multiple deadlines.
• Strong problem-solving and organizational skills.
• Ability to work effectively with multiple departments and locations.

Preferred Qualifications

• Associates or bachelors degree in Accounting, Finance, or a related field.
• Experience in equipment rental, construction, industrial services, or a similar industry.