Customer Service Representative

Customer Service Representative - HYBRID After Training

Pay: $20.00 - 22.50 per hour

Shift: 12:30pm - 9:00pm after 6 week training

Training Hours: 9:00am - 5:30pm

Key Responsibilities

• Answer calls and assist with questions from franchise distributors.
• Assist franchise owners with automotive tool selection, toolbox selection, troubleshooting, pricing, availability, and technical specifications.
• Provide technical support concerning information and specifications for products provided in our Tools catalog and catalogs of our other suppliers.
• Input orders/purchase orders/quotations utilizing internal ordering software systems.
• Work cross-functionally with subject matter experts to resolve open questions.
• Assist customers with warranty, returns, repairs, identification of parts, and new defective products.
• Other duties as assigned

Key Requirements

• High school diploma or GED equivalent
• Must be available to train on first shift
• ASE certification, automotive experience, tool experience, or related trade school degree a plus
• On the job experience in working with general automotive mechanics a plus
• 1+ years of call center experience or equivalent experience in dealing with customers
• Suggestive sales experience
• Experience with MS Office and Excel
• Effective verbal and written communication skills
• Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
• Ability to empathize with customer concerns while maintaining a professional demeanor
• Ability to learn quickly on the job
• Ability to multi-task in a fast-paced office environment
• Ability to answer calls as a primary function of the position
• Spanish speaking is a plus

Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.

Compensation / Pay Rate (Up to): $20.00 - $22.50