Front-End Implementation Manager

Role Description

We are seeking a Front-End Implementation Manager to own the onboarding and go-live experience for new clinics and health systems. Reporting to the Director of Implementation, you are the polished, professional face of Nsight throughout implementation — the person providers and health-system leaders work with from signed deal to live program.

• Run each implementation as a project: timelines, milestones, stakeholders, and an on-time, clean go-live.
• Read the room, anticipate what a sophisticated physician or health-system executive needs before they ask, and keep every rollout calm, credible, and on track.
• Coordinate the data and delivery teams behind the scenes so the clinic only ever sees a smooth, confident process.
• Run the warm handoff into Customer Success, delivering an account that is set up to win from day one.

AI Fluency Requirement - Non-Negotiable: Nsight Health is an AI-first organization. Every member of our leadership and operations team is expected to actively use AI tools in their day-to-day work. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms.

Key Responsibilities

• Onboarding and Go-Live Project Management: Own the implementation plan, timeline, and milestones for each new clinic and health system, driving a clean, on-time go-live. Run multiple concurrent implementations without dropping detail or letting timelines slip.
• Provider and Health-System Engagement: Serve as the polished, professional point of contact throughout implementation, credible and composed in front of physicians and health-system leadership.
• Proactive Delivery: Anticipate blockers before they surface, escalate early, and drive them to resolution.
• Warm Handoff to Customer Success: Run the structured handoff into the Customer Success Manager at go-live, transferring relationships, context, and account detail.

The Impact You’ll Make

• First Impressions That Last: The implementation experience you deliver is the first real interaction a clinic has with Nsight Health.
• Provider Confidence at Scale: By showing up credibly in front of physicians and health-system executives, you are directly shaping how sophisticated providers perceive and trust Nsight Health.
• Growth Through Clean Handoffs: Every account you hand off cleanly to Customer Success is an account positioned to grow.

Qualifications

• Three or more years in implementation, onboarding, project management, or client-facing delivery, ideally in healthcare or SaaS.
• Strong project management ability, able to run multiple implementations to on-time completion.
• Exceptional communication and executive presence, comfortable and credible with physicians and health-system leaders.
• A proactive, anticipatory thinker who reads a room and gets ahead of problems.
• Highly organized and calm under pressure, with sharp attention to detail.
• High AI fluency, meaning active, working use of AI tools in your daily professional workflow.

Preferred Qualifications

• Experience in remote care, RPM, CCM, or chronic care implementations.
• Health-system or multi-site provider implementation experience.
• PMP or equivalent project management training.
• Experience with HubSpot, Monday.com, or similar project management and CRM tooling.

Benefits

• Performance-Based Bonus: Eligible for an annual bonus based on company and individual performance.
• Benefits Include:
• PTO Accrual
• Medical, Dental, Vision, and supplemental insurance options
• 401(k) Plan with 3.5% Company Match
• Company-provided equipment

Recruitment Fraud Alert

Nsight Health takes candidate safety seriously. Please be aware that fraudulent individuals may impersonate our recruiters or employees and offer fake employment opportunities. All legitimate interviews with Nsight Health are conducted through our formal hiring process.