Operations Manager

Job Title: Operations Manager


Department: Hydrogen Vehicle Operations
Reports To: General Manager
Location: Rancho Dominguez, CA
Employment Type: Full-Time, Exempt


Company Overview


Global Expedited Transportation Freight Corp. (GET Freight) is a rapidly growing drayage and transportation provider headquartered in Duluth, Georgia, with satellite operations in Mobile, AL; Savannah, GA; Oakland, CA and Longbeach, CA.


As part of our continued expansion, GET Freight is launching hydrogen-powered drayage operations in the Los Angeles / Long Beach (LA/LB) market-one of the largest and most dynamic port logistics hubs in North America.


We are seeking a hands-on and results-driven Manager / Assistant Manager to lead daily operations, customer relationships, and execution performance in our LA/LB Hydrogen Operations Team.


Position Summary


The Operations Manager is responsible for end-to-end operational execution of hydrogen drayage and rail shuttle services in the LA/LB market.


This role oversees customer accounts, carrier (execution partner) management, dispatch planning, hydrogen fleet utilization, and yard/office operations, ensuring safe, compliant, and efficient transportation performance.


The position requires strong operational leadership, real-time problem-solving capability, and the ability to manage both internal drivers and external carriers in a fast-paced port environment.


Responsibilities & Essential Functions

1. Operational Leadership

• Own end-to-end operations for LA/LB hydrogen drayage

• Develop dispatch strategy and optimize fleet utilization

• Ensure on-time performance and operational efficiency

1. 2. Customer & Carrier Management

• Manage day-to-day relationships with key customers and ensure service performance (on-time delivery, communication, issue resolution)

• Oversee execution partners (carriers); monitor performance, enforce service standards, and manage capacity allocation

• Resolve service escalations, appointment issues, and billing/BOL discrepancies

1. 3. Dispatch Planning & Execution

• Develop and manage daily dispatch plans for port drayage and rail ramp shuttle operations

• Assign loads, monitor real-time execution, and adjust dispatch to optimize utilization and service levels

• Coordinate port/terminal appointments and ensure efficient container flow

1. 4. Core Transportation Operations

• Oversee key transportation activities:

• Port drayage (LA/LB → customer locations)

• Rail ramp container shuttle operations

• Drive KPIs including turns per truck, on-time performance, and asset utilization

1. 5. Hydrogen Fleet Management & Maintenance

• Manage hydrogen vehicle operations, including daily readiness and utilization

• Coordinate preventive maintenance, inspections, and repairs with vendors

• Monitor hydrogen fueling operations and ensure operational continuity

1. 6. Yard & Office Operations

• Oversee yard operations including container/chassis management and space utilization

• Ensure proper inventory tracking of containers, chassis, and fleet assets

• Maintain safe, compliant, and efficient working environment across yard and office

1. 7. Safety & Compliance

• Ensure compliance with DOT, FMCSA, OSHA, CARB, and port regulations

• Monitor driver qualification files (DQ), ELD/HOS compliance, and incident reporting

• Lead safety meetings and enforce company safety policies

1. 8. Team Leadership & Performance Management

• Lead and manage dispatch/operations team

• Set performance expectations and monitor KPIs

• Coach and develop team members

1. 9. Reporting & Continuous Improvement

• Track and report operational KPIs (utilization, dwell time, empty miles, service levels)

• Identify inefficiencies and implement process improvements

• Maintain accurate data in TMS and dispatch systems

Qualifications & Requirements

• Associate's or Bachelor's degree
• Korean bi-lingual required

• 5-8+ years (Manager) in trucking, logistics, or drayage operations

• 2+ years in a supervisory or management role

• Strong experience in port drayage or intermodal operations (LA/LB strongly preferred)

• Hands-on experience with dispatch, driver management, and daily operations execution

• Working knowledge of ELD/HOS, DQ file management, and safety compliance

• Strong communication and problem-solving skills in a fast-paced environment

• Experience managing third-party carriers (execution partners)

• Familiarity with hydrogen or alternative fuel vehicle operations (preferred)

Benefits

• Company covers up to 85% of employee premium for health insurance

• Company covers up to 80% of employee premium for dental and vision insurance

• Life, STD, LTD: 100% company-paid

• 401(k) with 4% company match

• PTO: 80 hours annually

• Sick Leave: 40 hours annually

• Paid Holidays: 11 days annually

• Auto Allowance: $350 per month (subject to company policy)