Territory Manager

Territory Manager

Central/Eastern New York

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an experienced Territory Manager to join our Western Strategic Business Center (WSBC) Regional Operations team.


The Territory Manager (TM) will work from home and report to our WSBC Regional office located in our Corporate Headquarters in Buffalo, New York. The TM will manage the growth and profitability metrics for an assigned territory located throughout Central/Eastern New York by adding value to our agency partners by developing and executing individual agency business plans that support our mutual goals.


Merchants Insurance Group is rated A- (Excellent) with a stable outlook by A.M. Best and is consistently recognized as a top employer and high-performing organization. Recent honors include:

• Best Places to Work in Western New York (Buffalo Business First, 2023-2026)
• Fast Track Company (2019-2025) and Top Private Company (2019-2025)
• Ward's 50® top-performing property-casualty insurer (2021-2024)
• Ivans Spark Award for Innovation (2024-2025)
• Named to Newsweek and Statista's America's Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated

Essential Duties and Responsibilities include, but are not limited to:

• Cultivating solid relationships with Agents while working towards achieving the most optimal outcomes for Merchants and our policyholders.
• Achieve direct written premium goals for assigned territory by leveraging key agency relationships and Merchants value added services.
• Manage and develop agency plant in assigned territory by completing a minimum number of monthly agency calls, distributing timely call reports and addressing all agency needs as directed by the Regional Vice President.
• Provide market intelligence to assist Sales and Product Development with rate revisions, new product development, and competitive selling advantages.

Qualifications & Skills:

• College degree or equivalent work experience.
• 5 plus years' experience in the P&C industry with an agency management orientation.
• Sales and marketing background with ability to promote our brand.
• Commercial Lines Underwriting experience highly desirable.
• CPCU and other industry designations are a plus.
• Previous Agency relationships within the local insurance industry are highly desirable.
• The ability to travel approximately 75% of work week, mostly day travel and occasional overnight travel within territory.
• Travel to home office in Buffalo to attend required meetings and events, as needed.
• A valid driver's license is required.

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale. The actual compensation will be determined based upon experience and other factors permitted by law. The initial pay range for this position is $85,000 - $125,000.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment.
• Colleague Appreciation Events.
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Generous paid time off package.
• Company vehicle.
• Company cell phone or monthly reimbursement.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement.

And many more exciting company benefits!!

Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.