Business Development Center (BDC) Representative

Lakeside Toyota

Job Description

Business Development Center (BDC) Manager – Automotive

We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!

Job Responsibilities

Oversee daily BDC department operations
Recruit and train BDC staff
Understand buying profiles and patterns of typical telephone prospects
Run daily/weekly/monthly reports and track results
Prepare individual “call results reports” for BDC staff
Record and listen to customer calls
Train BDC staff by reviewing recorded/live calls and outcomes
Determine which customers to contact based on current marketing initiatives
Review performance and develop staff
Interface with other department heads
Participate in dealership management meetings

Skills/Qualifications

Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
The ability to manage high call volumes, internet leads and call lists simultaneously
Overall knowledge of automotive sales and service department operations
Strong organizational skills and leadership abilities
Familiarity with dealership CRM and DMS systems
Experience in training teams and individuals preferred

Job Requirements

High school diploma/GED
Basic computer skills
Dealership BDC experience
Must have valid driver's license

Benefits

Health

Dental

Vision

401K Plan

Long Term Disability

Short Term Disability

Paid Vacations

Life Insurance

Direct Deposit

About Us

We cordially invite you to come tour our new 30,000 square foot state of the art building. Business is booming and we are adding a few extra – extraordinary individuals.

Our new state of the art building is open to serve our valued guests and employees. We have proudly served the community for 31 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.

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Vacancy posted 7 days ago

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