Customer Service Representative

Customer Service Representative

Earn up to $55k annually with multiple income sources!

Compensation breakdown:

• Base pay: $20/hr based on experience!
• Performance incentives up to $325/month for booking rate, call quality, and overall teamwork!
• SPIFFS!
• Restoration referral: $50-$200 based on final invoice amount
• Membership sales: $20 each sale
• Happy calls/selling aging estimate: $20
• 5-star review: $20
• Monthly breakfast with prizes & rewards!
• Potential annual earnings: up to $55k annually depending on your skills, performance, and drive!

Location: Cumming, GA

Hours:

• Full-time, 8-hour shift
• Flexible availability required
• Weekend shifts required

Benefits:

• Multiple streams of income!
• $3,000 employee referral bonus for finding our next commercial & residential technician!
• Medical, dental, and vision insurance
• Life insurance: $50,000 company-paid policy
• Short and long-term disability
• Legal shield
• 401(k) retirement plan with company matching up to 2%
• Up to 3 weeks paid vacation (based on tenure)
• Flexible scheduling + start times
• Real opportunities for growth and advancement
• We're committed to your growth through regular 1:1 coaching and weekly trainingwhether it's building soft skills or learning company protocols, we make sure you have the tools to succeed

Requirements:

• Strong teamwork, collaboration, and a positive, can-do attitude.
• Excellent communication skills with a professional and friendly phone presence.
• Ability to multitask and stay organized in a fast-paced environment.
• High energy, enthusiasm, and a commitment to delivering top-notch customer care.
• Computer proficiency (ServiceTitan experience is a plus).
• Dependability, punctuality, and strong attention to detail.

Summary:

Join RooterPLUS! as a customer service representative earning up to $55k annually through multiple revenue streams! In this fast-paced role, you'll handle inbound calls, schedule services, update customer accounts, and support daily office operations with top-tier professionalism and care.

The ideal candidate is a motivated, customer-focused professional with flexible availability, including evenings and weekends. A positive attitude, strong communication skills, and a team-oriented mindset are essential for thriving in our supportive, high-energy environment.

What you'll do:

• Be the first point of contact for customers, creating a positive and memorable experience.
• Receive inbound calls, schedule services, and keep customers updated throughout the day.
• Accurately maintain customer accounts in ServiceTitan and handle purchase orders and payments.
• Provide clear, empathetic communicationbuilding strong relationships with both customers and teammates.
• Support office operations with general administrative duties.

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Bonus/incentive pay based on performance
• Restoration referral money

Schedule:

• Day shift
• Evening shift
• Weekend availability