Account Manager

Job Purpose:

Our Account Manager will be responsible for providing key relationship management, account management, inventory management, and performance improvement services for our customers. This role operates as the lead point of contact for any and all matters specific to assigned customers and developing and improving strong customer relationships to ensure contract renewal. This role will also identify new opportunities for cost and profit improvements to manage overall account profitability.

Job Responsibilities:

• Manage account order flow, quoting activities, and reporting to ensure the highest levels of customer service while achieving efficiencies, cost reductions, and margin improvements.
• Resolve order, inventory, and delivery challenges by working with the customers and our customer service, purchasing, and warehouse teams to solve problems.
• Engage with customers ahead of seasonal rollouts, new product introductions and process changes to ensure the highest levels of customer service and performance delivery.
• Identify new opportunities for cost and profit improvements to manage overall account profitability.
• Work with customers and sales team to ensure inventory is adequate to service customer needs.
• Oversee costing, pricing, and invoicing. Move invoicing discrepancies through to resolution.
• Develop proposals and deliver sales presentations.
• Troubleshoot local service or product quality issues, determine preventive actions, and implement process changes.

Additional Responsibilities & Qualifications:

• Bachelor's degree in business, science or other related discipline or related experience.
• 2+ years of experience in account management, client services, sales, or project coordination in a client-facing role.
• Experience coordinating cross-functional teams (e.g., design, estimating, scheduling, production/manufacturing).
• Excellent written and verbal communication skills, with experience preparing proposals, presentations, and client documentation and strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with standard business software (e.g., Microsoft Office).
• Experience in manufacturing, horticultural print, visual communications, retail displays, or a related production environment.
• Travel up to 25%

Work Experience:

• 3-5 years of related job experience.

• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

• Excellent verbal, written, people, and diplomacy skills are required.

• Proficient with Microsoft Office Suite.

• Strong customer service skills (friendly, courteous and helpful).

• Strong planning and organization skills are required.

Education:

• Bachelor's Degree Preferred

Physical Requirements:
• A significant portion of the job responsibilities will require computer work that involves the continuous use of the fingers, hands, wrists, and sitting for long periods of time.
• The position also requires frequent lifting and/or moving up to 10 pounds.
• The position requires work in an office as well as travel to customers, suppliers, group meetings, etc.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and duties may change from time to time depending on our business needs.

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit and connect with the Company on LinkedIn.