Customer Service Representative

Nadel is a global leader in targeted, high-impact branded merchandise. Founded in 1953, Nadel offers a connected team of experts who deeply understand every aspect of branded merchandise ideation, creation, and delivery. Headquartered in Los Angeles, Nadel has a presence across North America, Europe, Asia-Pacific, and beyond. With a strong commitment to sustainable business practices, Nadel continues to drive positive environmental change and raise the bar across the industry. For more information, please visit nadel.com.

THE BASICS

• Role Summary: Responsibilities include resolving customer queries, recommending solutions and guiding customer through the process of their orders and/or projects. Ultimately, help establish our reputation as a company that offers excellent customer support. Manage our Order Management System to assure the development and implementation of customer programs, computer operations, and related functions (communications, office systems, production activities, etc.)
• Location: Kansas City, MO (In-person)
• Compensation: $50,000 - $55,000 / yr
• Reports to: Facilities Manager
• Status: Full-Time, Exempt

WHAT YOU'LL DO:

• Respond to customer queries in a timely and accurate way, via phone or email.
• Resolve service problems by clarifying the customer's inquiry--determining the cause, selecting and explaining the solution and following up to ensure resolution.
• Analyze and report product issues or questions.
• Monitor customer's orders and inventory for discrepancies.
• Inform production team about new programs, inventory item receipts and/or Sku information.
• Follow up with customers to ensure their inquiries are resolved.
• Review Open Orders to make sure that no order is missed.
• Establishing and maintaining on-going client relationships with the various parties to anticipate and resolve potential problems; participating in site visits as needed.
• Ensures technology utilization providing a fast, accurate, and secure method to access information in a highly efficient and effective manner.
• Other duties may be assigned as this job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WE'RE LOOKING FOR SOMEONE WITH:

• Great Communication: Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Problem Solving Skills: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
• Education/Experience: Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
• Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.
• Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: Microsoft Office (Word, Excel, Power Point, Outlook); VeraCore

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms. The employee is frequently required to talk or hear; stand, walk, and sit. The employee must be able to occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.


Nadel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may read Equal Employment Opportunity is the Law by clicking on the corresponding link.


Nadel is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].


By submitting your application, you acknowledge and confirm that you have received, read and understand Nadel's Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.