Warranty Clerk

Job Description

Job Description

GM Warranty Administrator Automotive Dealership Experience Preferred | Family-Owned Dealership | Career Opportunity Join the Sanborn Chevrolet Team

At Sanborn Chevrolet, our employees are the driving force behind our success. As a family-owned and operated Chevrolet dealership, we believe our team members are our greatest asset in delivering exceptional service to our customers and supporting one another.

We're looking for a detail-oriented GM Warranty Administrator who enjoys working in a fast-paced dealership environment and takes pride in accuracy, organization, and providing outstanding support to our Service Department.

If you're looking for a dealership that values your experience, encourages professional growth, and offers long-term career stability, we'd love to meet you.

✔ Family-Owned & Operated

✔ Weekends Off

✔ Competitive Compensation

✔ Medical Insurance

✔ Dental Insurance

✔ Vision Insurance

✔ 401(k) Retirement Plan

✔ Paid Vacation

✔ Career Advancement Opportunities

✔ Supportive Team Environment

✔ Proudly Serving Our Community

The GM Warranty Administrator is responsible for processing manufacturer warranty claims accurately and efficiently while ensuring compliance with General Motors policies and dealership procedures.

This position works closely with Service Advisors, Technicians, Parts, and Service Management to ensure warranty claims are submitted promptly, paid accurately, and maintained in accordance with manufacturer requirements.

The ideal candidate is highly organized, detail-oriented, and committed to maintaining accuracy while supporting the success of the dealership's Service Department.

• Review repair orders for warranty eligibility and accuracy.
• Prepare, submit, and process General Motors warranty claims.
• Monitor and reconcile warranty receivables.
• Follow up on rejected or unpaid warranty claims and process corrections as needed.
• Maintain warranty schedules and ensure claims are submitted within manufacturer deadlines.
• Audit technician stories, labor operations, parts usage, and documentation for compliance.
• Maintain complete and organized warranty records.
• Communicate with General Motors warranty representatives regarding claim questions and approvals.
• Assist Service Advisors and Technicians with warranty procedures and documentation requirements.
• Stay current on GM warranty policies, bulletins, and procedural updates.
• Assist with warranty audits and manufacturer compliance reviews.
• Work closely with the Accounting Department regarding warranty receivables.
• Perform additional administrative duties as assigned.

We're seeking someone who enjoys working behind the scenes to keep dealership operations running efficiently while maintaining a high level of accuracy and professionalism.

The ideal candidate will have:

• Previous dealership warranty administration experience preferred.
• General Motors warranty experience strongly preferred.
• Working knowledge of dealership service operations.
• Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, or Tekion) preferred.
• Strong organizational and time-management skills.
• Excellent attention to detail.
• Ability to prioritize multiple tasks and meet deadlines.
• Strong communication and problem-solving skills.
• Intermediate computer skills, including Microsoft Office.
• Ability to work independently while contributing to a collaborative team environment.

Successful Warranty Administrators at Sanborn Chevrolet:

• Submit warranty claims accurately and on time.
• Maintain low warranty claim rejection rates.
• Help maximize warranty reimbursement for the dealership.
• Stay current on General Motors warranty policies.
• Support technicians and advisors through effective communication.
• Maintain organized records and documentation.
• Contribute to a positive, team-oriented work environment.

At Sanborn Chevrolet, we believe great employees build great dealerships. We're committed to providing a workplace where people are respected, supported, and given opportunities to grow.

If you're an organized, motivated professional who enjoys working in a team environment and wants to build a long-term career with a respected family-owned dealership, we'd encourage you to apply.