Customer Outreach Specialist I

Customer Outreach Specialist I

Bowman has an opportunity for a Customer Outreach Specialist I to join our team in Boynton Beach, FL.

At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients.

Purpose

Supports land acquisition and infrastructure project activities by serving as a primary point of contact for property owners, tenants, and community stakeholders. This entry-level role focuses on communicating project information, coordinating outreach efforts, and assisting in resolving routine concerns to facilitate smooth right-of-way acquisition and project delivery.

Responsibilities

Leadership and Direction

• Follow established outreach strategies, policies, and regulatory requirements under supervision.
• Demonstrate professionalism and responsiveness in all customer and stakeholder interactions.
• Support team initiatives by contributing to a collaborative and service-oriented environment.

At the Operational and Company Level

• Assist with implementation of public outreach plans for right-of-way acquisition projects.
• Maintain accurate and organized records of communications, outreach activities, and stakeholder interactions.
• Coordinate logistics for meetings, public hearings, and community events.
• Ensure compliance with company standards, project requirements, and applicable laws and regulations.
• Support continuous improvement efforts by identifying opportunities to enhance communication processes.

Do the Work

• Communicate project scope, timelines, and impacts to property owners and stakeholders via phone, email, and in-person interactions.
• Respond to routine inquiries and escalate complex concerns to senior staff as needed.
• Assist in preparing outreach materials, including letters, notices, presentations, and FAQs.
• Track and document property owner interactions and feedback in project databases or CRM systems.
• Support right-of-way agents by scheduling meetings and coordinating access for property discussions.
• Conduct basic follow-ups with stakeholders to ensure clear understanding of project activities.
• Assist with gathering documentation related to property ownership, contact information, and stakeholder concerns.

Success Metrics and Competencies

• Ability to work both independently and within a team environment.
• Highly motivated and problem-solving attitude.
• Strong sense of urgency in responding to constituents.
• Effective verbal and written communication skills.
• Strong work ethic and commitment to quality.
• Self-reliance and ability to operate independently with limited direction.
• Effective working relationship with internal leaders and peers, as well as external clients.
• Ability to effectively manage multiple time-sensitive tasks.

Qualifications

• High School Diploma or GED equivalent required. Associate's degree in communications, public relations, business or real estate preferred.
• Entry level position. Zero to two (02) years of experience in customer service, public outreach, real estate, or administrative support a plus.
• Exposure to infrastructure, utilities, or right-of-way processes is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with CRM systems or project tracking tools preferred.
• Valid driver's license may be required depending on project needs.

About Bowman

Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We're committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow.

A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed.

Our comprehensive benefits package includes:

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement savings plan with company match
• Paid time off, sick leave, and paid holidays
• Tuition reimbursement and professional development support
• Discretionary bonuses and other performance-based incentives
• Employee Assistance Program (EAP), wellness initiatives, and employee discounts

Eligibility for certain benefits may vary based on position, location, and employment status.

Physical Demands and Working Environment

• Primarily indoor professional office environment which may include bright/dim light, noise, fumes, odors, and traffic.
• Mobility around an office environment.
• Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Partially outdoor work environment which may include adverse weather conditions, varying temperatures, excessive noise, and/or potential hazards.
• Mobility around a job/construction site to include walking, bending, crawling, climbing, squatting, or kneeling and wearing of required Personal Protective Equipment (PPE).
• Primarily local travel during the business day, although some out-of-the-area and overnight travel may be required according to the needs of the business.
• Occasional lifting or carrying up to 20 pounds.
• Occasional pushing or pulling up to 20 pounds.
• Occasional reaching outward or above shoulder.

Job Description Disclaimer

Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice.

Bowman is proud to be an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Surdex Corporation, a Bowman company