MSP IT Customer Success Manager
Alliance of Professionals & Consultants, Inc. (APC)
IT Customer Success Manager (Technical) Type: Direct Hire Salary Base up to 115K a year plus Bonus. Location: Onsite – Garner, NC. We're seeking a hands‑on IT Customer Success Manager to serve as the primary technical advisor for managed services clients. This role combines technical account management, infrastructure consulting, and customer relationship management. Responsibilities Serve as the primary technical contact for assigned clients. Build trusted relationships with SMB owners and C-level executives. Conduct technology reviews and develop strategic IT roadmaps. Provide technical guidance on servers, networking, cloud, virtualization, and security. Assist with troubleshooting complex infrastructure issues and coordinate escalations. Manage technical projects, upgrades, and client implementations. Recommend solutions that improve performance, security, and reliability. Partner with engineering teams to ensure successful project delivery and customer satisfaction. Qualifications Experience in Technical Account Management, Customer Success, Systems Administration, and working in an MSP environment. Strong hands‑on knowledge of Windows Server, Active Directory, Microsoft 365, Exchange, SQL Server, VMware vSphere and/or Hyper‑V. Experience with AWS and/or Azure cloud platforms. Solid networking skills including routing, VLANs, VPNs, QoS, firewalls (SonicWall/Cisco), and wireless technologies. Experience supporting PC/server hardware, VoIP, backup, disaster recovery, and cybersecurity best practices. Excellent communication skills with the ability to translate technical concepts into business solutions. Project management experience and relevant certifications (CompTIA, Microsoft, VMware, Cisco, or AWS/Azure) are a plus. APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status. #J-18808-Ljbffr Alliance of Professionals & Consultants, Inc. (APC)
$150k - $175k
...Account Executive, II, MSP Raleigh, North Carolina, United States SALES About the... ...IT (MSP) Account Executive for managed IT service provider seeking an experienced... ...and call prospects to continually find new customers and projects. Collaborate with technical...SuggestedWorldwideFlexible hours$125k
...drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks... ...position that can be based on in EST or CST. The Customer Success Manager role will play a critical part in the exciting growth trajectory...SuggestedRemote workWork visaGrabJobs
Raleigh, NC2 days ago- ...Job Title: Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Chief Customer Officer Location: US – Remote About Us: SimpliGov is the government forms and workflow automation platform that helps...SuggestedFull timeTemporary workLocal areaRemote workHome officeFlexible hours
GrabJobs
Raleigh, NC9 days ago - ...At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer... ...opportunities. Learn more at . Overview of Job Function The Customer Success Manager (CSM) is a strategic role that serves as our number one...SuggestedLocal areaShift workDay shift
Verint Systems
Raleigh, NC14 hours ago $80k - $88k
...multi‑trillion dollar transportation industry with our advanced Customer Data Platform (CDP). Our work happens in the fast lane as we... ...About the Role We are looking for a highly‑skilled Customer Success Manager to join our team and make a significant impact on our CS...SuggestedRemote workHome officeFlexible hoursFullpath
Raleigh, NC14 hours ago$10 per hour
...the globe. We’re an 80-person team (~50 in engineering), located across North and South America. The Role We’re hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows...Remote workFlexible hoursCanals
Raleigh, NC4 days ago$86.25k - $138k
...with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced,... ...where you matter. Your Impact The Senior Customer Success Manager will work Axon’s larger customers to build long-term, strategic...Work experience placementRemote workGrabJobs
Raleigh, NC5 days ago- A growing infrastructure company is seeking a Customer Success Manager to be part of their customer support team. In this role, you will manage post-sales activities, ensure smooth customer installations and upgrades, and advocate for customer needs within the organization...Remote work
VAST Data
Raleigh, NC13 hours ago - ...Sri Healthcare in Raleigh, North Carolina, is looking for a candidate to lead the customer relationship management team. You will mentor Account Service Representatives, ensure service excellence, and drive operational support for enhanced customer satisfaction. The ideal...
Sri Healthcare
Raleigh, NC13 hours ago - ...trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count... ...a highly motivated and experienced EDI On-boarding Customer Success Manager to join our dynamic team. The ideal candidate will be responsible...Remote work
GrabJobs
Raleigh, NC2 days ago $86k - $105k
...hard problems that truly matter to our customers and the future of private markets. We believe... ...Your Role Juniper Square’s Customer Success organization is responsible for onboarding... ...a great opportunity to use relationship management and project management skills to support...Local areaRemote workWork from homeFlexible hours$100k - $180k
...The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s clinical operations products and services. You will serve as a liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations...Local areaFlexible hoursVeeva
Raleigh, NC2 days ago- A progressive tech startup is seeking a Customer Success Manager to enhance customer adoption and ensure a positive experience with their SaaS product. This role involves managing relationships, conducting training sessions, and analyzing engagement metrics. Ideal candidates...Remote job
$100k
...High Impact: With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a... ...requirements up to 20%. Role Overview At Relay, our Customer Success Manager (Enterprise Multi-Site Hospitality) role involves serving as...Full timeContract workTemporary workWork at officeMonday to Friday3 days per week$65k - $70k
...transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more. Join us... ...transcription, and streamlined deposition management. As a Customer Success Manager, you will serve as the primary relationship owner...Full timeTemporary workH1bRemote workGrabJobs
Raleigh, NC2 days ago- A global technology firm is seeking a Customer Success Manager to advocate for clients and ensure they achieve successful outcomes with Verint solutions. The ideal candidate will possess 5 to 7 years of experience in customer success and a strong ability to communicate...
$173.3k - $288.9k
...We deliver secure, reliable managed and advisory services across... ...revenue growth, and a superior customer experience across RapidScale'... ...secure resources, and drive successful outcomes. This individual is... ...Qualifications Experience in a cloud MSP, systems integrator, or...Flexible hours$57.4k - $98.35k
Wolters Kluwer in Raleigh, North Carolina, is seeking a Customer Success Manager to enhance customer engagement and ensure successful implementation of Lippincott Solutions. Candidates should have a minimum of 2 years in customer success or account management, strong communication...Work at office$128.7k - $226.3k
Customer Success Manager, Director Position Purpose The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision...Work at officeWork from homeFlexible hours- ...Monday/Wednesday/Friday). This role is anticipated to have travel requirements up to 20%. Role Overview: At Relay, our Customer Success Managers (Industrial) are a critical revenue-owner and strategic partner within our rapidly evolving Industrial sector. This role...Contract workTemporary workWork at officeMonday to Friday3 days per week
- ...mentor staff, and drive strategic initiatives that enhance client satisfaction and retention. You will lead sales-related initiatives, manage a Client Service team, and drive improvements across people, processes, and technology to elevate service delivery in a dynamic...
- Genesys Cloud Services, Inc. is seeking a Customer Success Manager, Director focused on developing long-term customer relationships and ensuring optimal solution implementation. This position requires managing a portfolio of enterprise customers and driving business outcomes...Remote job
$100k - $120k
...stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Customer Success Manager is part of the Customer Operations organization and is responsible for successful completion of all customer projects. The...Datavant
Raleigh, NC5 days ago- Fullpath is seeking a highly skilled Customer Success Manager to nurture relationships with automotive dealership clients and drive measurable outcomes in a data‑driven CS environment. You will ensure retention, adoption, and revenue growth while collaborating with cross...Remote work
- ...EDB empowers enterprises to control risk, manage costs and scale efficiently for a data... ...and AI led world. Serving more than 1,500 customers globally and as the leading contributor... ..., visit As EDB Principal Customer Success Manager (CSM), you will be at the forefront...Remote work
$125k - $225k
...you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process...Work experience placementLocal areaFlexible hours- ...Platform that empowers organizations to manage and automate complex processes while enabling... ...employees are obsessed with ensuring customers get full value from our products -... ...For more information, visit The Partner Success Director is responsible for driving the...Flexible hours
- ...deliver fully integrated trading and business management solutions to companies in the... ...solutions that enable our distributive trade customers to source effectively, stock efficiently... ...competitively. Role Overview The Customer Success Manager (CSM) is accountable for driving...Work at officeRemote workWork from homeFlexible hours
Klipboard
Cary, NC14 hours ago $115k
Alliance of Professionals & Consultants, Inc. (APC) is seeking a hands-on IT Customer Success Manager to be the primary technical advisor for managed services clients. This role requires expertise in technical account management, infrastructure consulting, and building...- ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Raleigh, NC1 day ago
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