Customer Service Representative Lead

Customer Service Representative Lead

San Diego, CA

Step Into a Career That Opens Doors with Garage Door Medics!

Customer Service Representative | San Diego, CA Hourly: $22-$25/hr

Monday - Friday with occasional weekends

Why Join Us?

A People-First Company Built on Trust For over 30 years, Garage Door Medics has been grounded in a powerful founding principle: we're not just a garage door companywe're a people company. Every interaction is rooted in honesty, empathy, and transparency, and our motto is simple: "We ONLY recommend what you need."

Community, Culture & Commitment We're deeply connected to San Diegogiving back through partnerships with Habitat for Humanity, the Red Cross, and local cleanup projects. We're also committed to sustainability, recycling materials whenever possible to support our local environment.

Leading the Way in Our Industry Consistently rated among the highest in the country with over 5,000 five-star reviews, we've become a trusted local brand grounded in exceptional service and long-term customer relationships.

Part of Something BiggerStill Local at Heart In June 2025, we proudly partnered with Guild Garage Groupan alliance supporting family-owned garage door service brands. This move allows us to grow and retain our identity, culture, and service excellence while gaining access to expanded resources and opportunities.

What You'll Do:

• Deliver outstanding customer support via phone, email, and chat.

• Listen with empathy and professionalism to resolve issues efficiently.

• Manage a high volume of inquiries with confidence and accuracy.

• Serve as a trusted resource for the CSR team by answering questions, sharing best practices, and helping maintain consistent service standards.

• Assist with onboarding and training new Customer Service Representatives while reinforcing company processes and expectations.

• Coordinate with techs and office teams to ensure smooth service delivery.

• Keep precise records of interactions, and proactively suggest additional services when appropriate.

• Become a trusted resource by deeply learning our services and offerings.

Who You Are:

• You bring 2+ year as a Customer Service Representativeexperience in home services, repairs, or tech is a plus.

• Exceptional communication and active listening skills come naturally.

• Highly organized, with strong multitasking and time-management abilities.

• Friendly, adaptable, and calm under pressure.

• You embrace our tools and valuesfamiliarity with ServiceTitan is a plus (training provided!).

• A team player, driven by growth, collaboration, and goal achievement.

• High school diploma or equivalent required.

What You'll Enjoy:

• Competitive compensation : $22 - 25 per hour

• Supportive, values-driven environment that truly appreciates your contributions.

• Mentorship, training, and a clear path for advancementpromotion from within is our norm.

• Health, Vision & Dental benefits; PTO, Holidays, and 401(k) with match.

• Employee perks and discounts on our services.

• The chance to join a trusted, community-centric company that still feels like familyand now part of a growing national network.

Apply Today

If you're eager to help people, take pride in your work, and believe customer care is an art, we're looking for you. Join Garage Door Medics and build more than a careerbuild a legacy of trust, service, and community.

Location: San Diego, CA (and surrounding areas) Type: Full-Time, Hourly

Ready to make a difference? Submit your application and help us open the door to brighter futuresfor customers and for your career.