Medical Receptionist

Job Description

Job Description

Pay: $20.00 - $24.00 per hour

Job description:

Medical Receptionist & Part-Time Phone Representative
Colorado Tinnitus and Hearing Center – Denver, CO
Part-Time / In-Office

VERY IMPORTANT: Ready to Apply? In order to be considered for this position you must please copy and paste the link below into your browser to submit your video. This will move you to the top of the Applicants for this job. Do not apply if you do not want to do the Video Interview. It really isn't that bad and I promise increases your chances.

Please copy and paste the link below into your browser to submit your video application:
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f162296e37e0

Job Summary

We are seeking an energetic, detail-oriented, and highly communicative individual to join our team in a dual role as a Medical Receptionist & Part-Time Phone Representative. This hybrid position is essential to the smooth operation of our clinic and requires someone who thrives on meaningful interaction—both in person and over the phone—while maintaining exceptional organization and professionalism.

If you enjoy helping people, can manage a fast-paced front office, and are comfortable making a high volume of outbound calls with accuracy and empathy, we would love to meet you! We will only be looking at candidates who submit a video. Please copy and paste the link below into your browser to submit a brief video application:

-c302-4227-935e-f162296e37e0&type=default

Responsibilities

Front Desk & Administrative Duties

• Greet patients warmly and provide a welcoming, supportive environment.
• Manage a multi-line phone system; screen and direct calls professionally.
• Schedule and coordinate appointments.
• Perform clerical tasks such as data entry, filing, proofreading, and maintaining organized records.
• Process patient payments.
• Maintain a clean, organized reception area and restock supplies as needed.
• Handle incoming and outgoing mail, email, automation and general correspondence.

Phone Representative Duties

• Maintain daily operation of our automation system for contacting leads.
• Demonstrate exceptional customer service and professional phone etiquette.
• Use a clear and strong speaking voice to communicate with patients.
• Make outbound calls daily and document all results accurately.
• Communicate with patients via phone, text, and email.
• Follow provided scripts and role-play scenarios as needed.
• Track call data and maintain accurate records in real time.
• Provide patient assistance, answer questions, and deliver excellent service.
• Uphold and enforce office policies with a caring, patient-focused approach.
• Report daily phone outcomes to leadership.

Required Skills & Qualifications

• Excellent English communication skills—clear speech is essential for patients with hearing loss.
• Prior administrative, front desk, or customer service experience (medical/dental preferred).
• Strong computer literacy (Microsoft Office, Excel, Google Workspace).
• Ability to multitask, organize, and work effectively in a fast-paced environment.
• Comfortable working independently and handling high call volumes.
• Experience with multi-line phones.
• Ability to maintain confidentiality and handle sensitive information.
• GED or higher; reliable transportation required.
• Bilingual abilities are a plus.

Personality Traits We Value

• Honest, professional, and reliable
• Positive attitude and courteous demeanor
• Adaptable and calm under pressure
• Arrive to work on time
• Strong follow-through and attention to detail
• Team-oriented but capable of independent work
• Willingness to exceed expectations and support our mission
• Skilled in working with computers

What We Offer

• Comprehensive training and ongoing support
• A positive, collaborative team environment
• Paid time off, sick leave, 401(k) and matching
• Meaningful work helping patients with tinnitus and hearing care
• Opportunity for the role to develop into a full-time position

Details

• Hours: Monday–Thursday, 10 AM–5 PM
• Background check required

Benefits:

• 401(k)
• Paid time off

Work Location: In person

Colorado Tinnitus and Hearing Center, Inc. is an Audiological practice focused on treating patients who suffer from Hearing Loss, Tinnitus (ringing in the ears), Hyperacusis (sound sensitivity) and Misophonia.

Company Description

Colorado Tinnitus and Hearing Center, Inc. is an Audiological practice focused on treating patients who suffer from Hearing Loss, Tinnitus (ringing in the ears), Hyperacusis (sound sensitivity) and Misophonia.