Eligibility Operations Worker- Fairbury

Hiring Agency: Health & Human Services – Agency 25. Location: Fairbury, NE. Hiring Rate: $21.328. Job Posting: JR2026-00027414. Eligibility Operations Worker – Fairbury (Evergreen) – Open. Applications will no longer be accepted after 07-17-2026. Job Description DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker. We are seeking candidates with a commitment to providing excellent customer service and the ability to work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams. The significant work our teammates perform by determining eligibility plays a critical role in whether Nebraskans will receive and have access to food, financial assistance, supportive services, or medical care to meet their basic daily needs. What we can offer you Stable Employment Opportunity Career Development and Learning Tuition Reimbursement 156% match on first 4.8% contribution to Retirement Plan 13 Paid Holidays Generous Leave Accruals and Benefits Opportunity to be part of a caring organization Flexible Schedules Job Duties As an Eligibility Operations Worker, you will participate in 6-8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs. Daily you will be reviewing applications for assistance and verifying or updating financial and demographic information by electronic, phone, or in‑person exchanges. In our Customer Service Centers, you will also use call‑center software and phones, including automated call distribution and voice response systems in addition to the above job duties. Requirements / Qualifications Minimum Qualifications 24 semester hours of post‑high school education in behavioral sciences, public/business administration, social sciences, education, or a closely related field; OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services; OR a combination of education and experience in any of the above areas. Preferred Qualifications Experience in the field of human services, case management, or determining eligibility for financial assistance programs. Knowledge, Skills, and Abilities Knowledge of customer service principles, interviewing practices, and sociological conditions that influence human behavior. Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook; and in navigating multiple computer programs simultaneously. Ability to show empathy and respect to those we serve; to work independently; to meet deadlines; to protect confidential information; to interpret and apply program regulations and policies; and to exercise critical thinking, independent judgment, and decisiveness in determining eligibility. Ability to maintain positive working relationships and communicate effectively orally and in writing. Equal Opportunity Statement The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics. #J-18808-Ljbffr State of Nebraska