Hy-Chi Clerk

Job Description Job Title: Hy-Chi Department Clerk Department: Hy-Chi FLSA: Non-Exempt General Function: As a Hy-Chi Department Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, ensuring orders are correct, labeling dates, and putting product away. Additionally, you will maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations Accountable and Reports to: District Store Director; Store Managers; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Hy-Chi Department Manager; Assistant Hy-Chi Department Manager; Service Managers. Positions that Report to you: None Additional Considerations Night & Weekend Shifts Required Primary Duties and Responsibilities Provide prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Make an effort to learn customers’ names and address them by name whenever possible. Assist customers by escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks to enhance the shopping experience. Answer the telephone promptly and provide friendly, helpful service to callers, including taking customer orders. Takes customer orders at the Hy-Chi Department counter. Work with co‑workers as a team to ensure customer satisfaction and a pleasant work environment. Review orders for the day. Understand and practice proper sanitation procedures and keep the work area clean and neat. Review the status and appearance of the food for freshness. Ensure an adequate food supply is ready and on hand and develop or follow a production list. Anticipate product needs for the department on a daily basis. Prepare, finish, and replenish product as necessary. Pull product from cooler/freezer to prepare for cooking. Check in product, put product away, and review invoices. Run the department register and receive payment, make change where applicable. Remove trash in a timely manner. Maintain strict adherence to department and company guidelines related to personal hygiene and dress. Adhere to company policies and individual store guidelines. Report to work when scheduled and on time. Secondary Duties and Responsibilities Wash dishes as necessary. Order product and supplies as necessary. Price product for customers as necessary. Deliver orders as needed. Assist in other areas of store as needed. Perform other job‑related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics Ability to carry out detailed but uncomplicated written or verbal instructions and handle a few concrete variables. Ability to perform simple addition and subtraction; copy figures, count, and record. Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. Education and Experience High school or equivalent experience and six months or less of similar or related experience. Physical Requirements Must be physically able to exert up to 50 pounds of force occasionally; up to 20 pounds frequently; and 10 pounds constantly to move objects. Visual requirements include vision from 20 inches or less to more than 20 feet, with or without correction, depth perception, and field of vision. Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, finger dexterity, feeling, talking, hearing, and repetitive motions. Working Conditions This position is continually exposed to flour, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast‑paced work environment with significant pressure. Equipment Used to Perform Job Oven, steamer, scale, big mixer, shrink wrap machine, Telexon re‑ordering machine, register, walk‑in cooler, knives, serving cases, and C.A.R.S. system. Contacts Daily contact with internal customers and the general public. Weekly contact with suppliers/vendors. Contact with Federal/State Governmental or Regulatory Agencies as necessary. Confidentiality None. Employment Eligibility Employment is contingent upon the successful completion of a pre‑employment drug screen. #J-18808-Ljbffr