Registration Coordinator

Registration Coordinator

At OrthoVirginia, you're part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia's largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locationsincluding Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton RoadsOrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.

Stronger Starts Here.

At OrthoVirginia, we believe exceptional patient experiences begin with exceptional people. As a Registration Coordinator, you'll serve as the first point of contact for patients and visitors, helping create a welcoming and positive experience from the moment they arrive.

In this role, you'll support the day-to-day operations of the clinic by coordinating patient registration, scheduling appointments, verifying insurance information, and serving as a key communication link between patients, providers, and support teams. If you enjoy helping others, thrive in a fast-paced environment, and have a passion for delivering outstanding customer service, we'd love to hear from you.

What You'll Do

• Greet patients and visitors while providing a welcoming and professional experience
• Answer incoming calls and assist patients with scheduling appointments
• Register new patients and update demographic and insurance information
• Verify insurance eligibility, obtain authorizations, and ensure accurate documentation
• Collect copays, account payments, and other patient balances while maintaining accurate records
• Coordinate with providers, medical assistants, billing teams, financial counselors, and other support staff to ensure seamless patient care
• Manage phone, fax, and email communications in a timely and organized manner
• Assist with administrative tasks including filing, record maintenance, and provider support
• Support general clinic operations, including office supply management and equipment coordination
• Follow established procedures for scheduling, patient intake, documentation, and record retention
• Serve as a resource for patients by helping answer insurance and billing-related questions or directing them to the appropriate team member

What Makes You Successful

• Passion for delivering exceptional customer service and creating positive patient experiences
• Ability to multitask and remain organized in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to problem-solve, exercise good judgment, and escalate concerns when appropriate
• Comfortable working collaboratively with patients, providers, and support teams
• Strong attention to detail and commitment to accuracy

Qualifications

• High school diploma or equivalent
• At least 2 years of customer service or administrative experience
• Healthcare, medical office, or patient registration experience, preferred

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