Surgery Coordinator

Description

Reston Ear, Nose, & Throat , an affiliate of SENTA Partners , is Northern Virginia's premier adult and pediatric otolaryngology center. The specialists at Reston Ear, Nose and Throat are committed to providing compassionate and comprehensive care for a wide range of ear, nose, and throat (ENT) and allergy problems for adult and pediatric patients.


SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Overview

We are looking for a reliable and professional candidate to work interdependently with our physicians to provide the highest quality patient care. The surgical coordinator will be the primary contact for scheduling and coordination between surgical facility, patient, and the physician. The coordinator requires excellent customer service skills with patients and others involved in the process. This individual will also maintain the surgical calendar for multiple doctors in the practice and be responsible for all oversight and performance of all functions related to scheduling.

Key Responsibilities

• Schedule office and other facility-based medical procedures for patients with appropriate provider and time/location slot, utilizing appropriate scheduling codes and documentation
• Complete accurate documentation of informed consent with patients for procedures and surgeries as needed
• Provide accurate, detailed information to patients regarding surgery estimates, test preparations, time of patients scheduled arrival, and any other directional information needed; take appropriate action in responding to questions from patients
• Confirm patient's insurance provider and either obtain prior authorization or communicate need for prior authorization to appropriate parties as needed
• Review proper follow-up appointments are scheduled at the time the procedure is scheduled
• Communicate regularly with the physicians and update them of any changes with the surgery
• Maintain professional and cohesive working relationships with appropriate facility scheduling staff
• Assist with administrative duties such as answering phone calls, scheduling appointments, and taking payments when needed
• Perform other duties as assigned by the Practice Administrator

What We Offer

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)

Requirements

Qualifications

• High school degree required (bachelor's degree preferred)
• Minimum of 2 years of experience in healthcare, with a focus on surgery scheduling
• Demonstrated high level of professionalism, strong work ethic, and reliability
• Excellent verbal and written communication skills, with the ability to interact effectively with patients, staff, and healthcare professionals
• Strong interpersonal skills with a patient-centered approach
• Must demonstrate consistent professional conduct and meticulous attention to detail
• Highly organized with the ability to multi-task, prioritize responsibilities, and manage a fast-paced workload with a great attention to detail
• Team player with a positive, cooperative attitude