Repairs Coordinator

Company Description

Chambers Theory is a full-service property management firm specializing in Northern Virginia, District of Columbia, and Maryland. Renowned for its client-centered approach, the company offers exceptional value through optimized rental outcomes and high-quality tenant service. With competitive pricing and meticulous attention to detail, Chambers Theory is a trusted name for property management in the DC/Northern Virginia area. Recognized with awards like Best of Washingtonian 2018 and affiliated with leading organizations such as NVAR, VAR, NAR, and ULI Washington, the company exemplifies industry excellence.

Position Overview

The Repairs Coordinator plays a vital role in ensuring that property maintenance and repair tasks are carried out efficiently, promptly, and to high standards across all managed properties. This position involves coordinating recurring maintenance schedules and repair projects, sourcing and evaluating repair estimates, and resolving repair-related inquiries.

You will serve as a key point of contact among landlords, tenants, and contractors, facilitating smooth communication and ensuring transparency throughout the repair process. This role requires excellent organizational skills, attention to detail, and the ability to troubleshoot property maintenance issues.

Key Responsibilities

Repair & Maintenance Coordination:

• Coordinate all property repair and maintenance requests from initiation to completion. 
• Communicate clearly and professionally with tenants, landlords, and contractors regarding repair needs and timely completion.
• Schedule and follow up on repair work to ensure timely completion.
• Track, document, and update maintenance and repair records in property management systems. 
• Manage recurring maintenance services.
• Manage repairs for marketing purposes and additional repairs/improvements approved as contingencies on rental applications.
• Coordinate move-out services, including cleaning, carpet cleaning, and fireplace maintenance.
• Respond to after-hours emergency maintenance calls via EZ Repairs.
• Troubleshoot tenant repair requests prior to submitting work orders.
• Obtain estimates and discuss repair recommendations with landlords.
• Ensure work complies with company policies, property regulations, and safety standards.

Vendor Management & Quality Control:

• Identify and onboard licensed, insured, and reliable vendors.
• Review completed jobs, invoices, and photos for quality control.
• Oversee work related to HOA violations and ensure compliance.

Budgeting & Reporting:

• Track expenses and oversee budgets for repair/renovation projects and routine maintenance.
• Prepare progress reports and documentation for landlords on repair status and expenses.
• Identify opportunities to streamline and improve the repair process.
• Support the Repairs Team Manager and Team Lead in overall team goals and reporting needs.

Skills and Qualifications

• 1-3 years of experience in property management or maintenance, project management, vendor coordination, or related role.
• Clear, professional, and warm communicator who navigates unexpected situations calmly and effectively.
• Able to navigate difficult conversations with confidence and a solutions-oriented approach. 
• Strong sense of accountability and integrity.
• Collaborates effectively with colleagues across departments with a willingness to assist others as needed to meet shared objectives.
• Proficiency in using technology and cloud-based applications for data tracking and storage.
• Effective at managing multiple tasks, deadlines, and prioritizing effectively.
• Basic knowledge of maintenance and property upkeep. 

Ideal Candidate

You have experience in property management, facilities coordination, or a similar project management role. You have strong verbal and written communications skills and excel at prioritizing and managing repair projects simultaneously. You thrive on keeping things running smoothly and love solving problems before they become major issues. You can anticipate what our landlords and tenants need next, and you act accordingly. You know how to keep people in the loop without them having to ask. You can speak contractor and customer, switching between the two with ease. You’re calm under pressure and can handle a day that doesn’t go as planned. You take ownership and pride in getting things done the right way, the first time. Above all, we are looking for someone who is reliable, proactive, and works well in a team. If this sounds like you, we’d love to hear from you! 

Work Expectations

This is a full-time position requiring a minimum of 40 hours per week with a hybrid office/home schedule after the initial onboarding period. Employees must devote their full attention to the role and may not engage in any conflicting business activities without prior written approval from the President of the Company. 

What We Offer

• Competitive pay with opportunities for performance-based incentives. 
• A hybrid work schedule (part office, part remote) for improved work-life balance after initial onboarding period.
• Health, dental, and vision insurance options. 
• Paid time off and holidays. 
• Professional development and training opportunities. 
• Career growth within a supportive property management team. 
• A collaborative, team-oriented work environment where your contributions are valued. 

Why Chambers Theory? 

We're not just managing homes — we’re creating exceptional service experiences. We value team culture, thoughtful service, and being a company you’re proud to be part of!