Supervising Intake Specialist

Job Description

Job Description

The Intake Manager is responsible for overseeing the client intake process from the initial call through sign-up while ensuring every potential client receives outstanding service. This role also plays an active part in analyzing lead performance, improving conversion rates, and contributing new marketing and business development ideas to help the firm continue to grow.

This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and wants unlimited opportunities for professional growth. If you're a leader who enjoys improving systems, increasing conversions, generating new ideas, and building successful teams, we'd love to hear from you.

Responsibilities

• Conduct intake interviews with prospective clients.

• Evaluate potential personal injury cases.

• Convert qualified leads into signed clients.

• Manage and oversee the intake department.

• Train, coach, and motivate intake staff.

• Develop strategies to improve intake performance and conversion rates.

• Analyze lead sources and recommend ways to improve lead quality and return on investment.

• Generate creative ideas to increase case sign-ups and grow the firm's client base.

• Monitor intake metrics and prepare performance reports.

• Collaborate with attorneys, case managers, and marketing staff to ensure a seamless client experience.

• Maintain accurate client records and documentation.

• Perform legal administrative tasks including data entry, filing, and document management.

• Utilize legal research tools when necessary.

Qualifications

• Minimum 2 years of Personal Injury experience required

• Bilingual (English/Spanish) required

• Previous experience managing an intake department or intake team preferred

• Strong knowledge of personal injury law, legal terminology, and case evaluation

• Excellent communication and customer service skills

• Leadership experience with the ability to coach, mentor, and inspire a team

• Strong analytical and problem-solving abilities

• Highly organized with exceptional attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Professional, dependable, and self-motivated

• Ability to maintain confidentiality and exercise sound judgment

• Experience with legal software and case management systems is preferred

• Familiarity with Westlaw and Microsoft Office is a plus

What We're Looking For

The ideal candidate is:

• Goal-oriented and driven to exceed expectations

• Passionate about helping clients

• A strong leader who leads by example

• Coachable and eager to learn

• Innovative and willing to bring fresh ideas to improve the firm

• Results-driven with a growth mindset

• Able to work independently while collaborating effectively with the team

Benefits

• Competitive salary

• Performance bonuses

• Health insurance

• Dental insurance

• Vision insurance

• 401(k)

• Paid time off

• Paid holidays

• Opportunities for advancement

• Ongoing training and professional development

• Supportive, team-oriented work environment

• Unlimited career growth opportunities

If you're an experienced Personal Injury professional who wants to make a meaningful impact while helping grow an ambitious law firm, we encourage you to apply. We are looking for someone who is ready to build a long-term career and grow with us.

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Work Location: In person

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.