ADMINISTRATIVE ASSISTANT

The purpose of this classification is to provide administrative and secretarial support to the Division Director, Office Manager, and assigned environmental health food program staff. Essential Functions Provide courteous and professional customer service via telephone, email, and in-person interactions. Respond to general inquiries with accurate information, address client needs effectively, and ensure proper referrals or call transfers to the appropriate individuals, departments, or agencies. Demonstrate strong communication and problem‑solving skills to resolve issues and guide clients toward appropriate solutions. Monitor department email address and forwards or answers accordingly. Provide operational support to Environmental Health Staff, ensuring timely assistance with tasks and projects; support Management Staff with required reports, analysis, and data tracking. Support efforts to align the food program with the FDA's Voluntary National Retail Food Regulatory Program Standards. Facilitate health permit application processing and fee collection for food division services. Interpret and uphold internal Environmental Health operating policies. Responsible for sorting, reviewing, and distributing incoming mail, and for transmitting records and related documents to designated departments as required. Assist in monitoring office supply stock. Ensure accurate maintenance of records and filing systems for the Food Division. Required Qualifications Education: High School diploma or GED; Associate's Preferred Certifications (Required By Hire): None Certifications (Required After Hire): None Experience: Minimum of three years’ related experience in administrative, bookkeeping, office management or related field. Preferences: None Other Requirements: None Substitutes for Requirements Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities may be considered for employment into the position. Background check will be conducted prior to hire. Key Knowledge None Key Skills Proficient in Windows OS and Microsoft Office Basic understanding of computers, printers, and other office equipment Ability to focus and demonstrate great attention to detail Excellent customer service skills with the ability to maintain professional and courteous relationships with operators and the public Ability to work independently to prioritize and meet goals while working cooperatively as a member of a team Strong problem‑solving skills and ability to incorporate a culture of continuous quality improvement Excellent organizational skills Excellent verbal and written communication skills Abilities This position requires the ability to engage in occasional light physical activity. This position requires the ability to sit or stand for extended periods of time. Additional Job Functions Respond to and report immediately if called upon by local, regional or central office supervisors, as part of a coordinated emergency response by the Knox County Mayor’s Office. Ensure regular, punctual attendance during scheduled work hours. Perform other duties as required. None Working Conditions Work is primarily conducted in an office environment. The Knox County Health Department was the first health department in Tennessee to achieve national voluntary accreditation and is dedicated to ensuring the conditions in which every resident can be healthy. We offer a competitive benefit package and actively foster a healthy, supportive workplace culture where our team members can develop, advance, and make meaningful impact in the community. Knox County Government is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Knox County Government may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. #J-18808-Ljbffr