Resident Services Specialist

Description

Join E&S Ring - A Leader in Residential Property Management

At E&S Ring Management, we manage apartment communities in some of California's most sought-after neighborhoods. With a legacy of excellence and a strong presence in vibrant communities, we're proud to deliver high-quality living experiences and that starts with an exceptional team.

We're currently seeking a Resident Services Specialist for one of our premier communities.

Position Overview:

The Resident Specialist is responsible for all phases of resident service and resident retention with particular emphasis on administration of the property operations, resident functions, and service requests and to provide a quality living experience for the residents. At some locations, responsible for maintaining occupancy goals. The Resident Services Specialist will promote the company's Mission Statement and ensuring adherence to all relevant policies and procedures, fostering an
organizational culture aligned with corporate values.

What We Offer

We believe a rewarding career includes more than just a paycheck. When you join us, you'll enjoy:

• A dynamic role where you'll showcase your face-to-face Customer Service skills while contributing to process improvements.
• A collaborative, upbeat work environment that values positivity, professionalism, and team spirit.
• A comprehensive benefits package, including:
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) with Company Match
  • Flexible Spending Accounts
  • Paid Vacation, Sick Leave, Personal Days & Holidays
  • Tuition Reimbursement
  • Wellness Reimbursement

What You'll Bring

• Qualifications:
  • High School Diploma
  • 1year direct customer service, sales or apartment industry experience
  • Knowledge of office systems and equipment, typing 40 wpm with accuracy,
    word processing
• Additional Desired Qualifications:
  • Some college
  • Spreadsheets and Yardi

• Physical Requirements:
  • Must be able to climb stairs when accessing Resident Services or Service Offices and navigate ladders as needed.
  • Must be capable of walking the entire property, including steps and steep gangways on docks (if applicable)
  • Requires regular bending, kneeling, and stooping.
  • Must be able to lift up to 20 pounds to handle materials and equipment safely.

Your Responsibilities:

Resident Services

• Conduct onsite Move-In and Notice to Vacate follow-up programs and compile a monthly summary.
• Assist with the implementation of the 12-month resident retention calendar of activities.
• On site organization and active participation in resident events and activities.
• Maintain the company standard of performance of onsite maintenance functions, both in the occupied and vacant apartments through positive interaction with the residents.
• Onsite follow-up on service requests within 24 hours of completion to ensure resident satisfaction.
• Notify resident prior to shift end if Service Request will not be completed. Re- schedule and follow up.
• Responsible for the onsite administration of parking procedures and policies.
• Onsite management of promotional move in gift program. Responsible for tracking inventory, placing orders, restocking, cost control, and evaluation of resident response for effectiveness.
• Promptly notify residents in writing of breach of lease or policy violations.
• Assist with onsite administering the lease renewal program under the direction of the Associate Manager or Assistant Manager.
• Present a professional, efficient attitude in remedying any resident complaint to ensure onsite resident satisfaction while working within company guidelines.
• Responsible for maintaining up to date knowledge of Fair Housing and other legal issues and local ordinances as they affect the property's operations.
• Ability to articulate legal procedures for evictions in local area, property rules and emergency procedures.
• Responsible for firm, fair, and consistent administration of all legal and company policies and practices in keeping with company practices and fair housing laws.
• Onsite participation in the preparation of the resident newsletter if applicable.
• On a daily basis, accurately input and update onsite Service Requests.
• Onsite participation in social media management programs if applicable.
• Collect and accurately record the receipt of any deposits or move-in funds.
• Physically meet and acquaint the new resident with the leasing documentation by having an in-depth knowledge of the rental agreement, the property rules and the policies that affect the resident and emergency procedures.
• Answer phone by 3rd ring using company greeting.
• Perform other duties as assigned.

Leasing

• Successfully lease apartments and boat slips, qualify potential residents, verify applications and complete move-in paperwork.
• Maintain minimum 33% closing ratio on qualified, walk in traffic.
• Maintain 50% phone to traffic ratio on qualified sales calls.
• Perform 90% or better on phone and property shopping reports.
• Follow company policy regarding prospective resident follow up with phone call within 24 hours and a follow up email within 48 hours.
• Create all associated documentation accompanying the rental agreements in a timely and accurate fashion.
• Comply with company requirement of renter's insurance for all move-ins and properly document all policies into Yardi and upload proof of coverage.
• Collect and accurately record the receipt of any deposits or move-in funds.
• Physically meet and acquaint the new resident with the leasing documentation by having an in-depth knowledge of the rental agreement, the property rules and the policies that affect the resident and emergency procedures.
• Walk apartments and note any deficiencies in market ready product, checking the tour route, model and farm units on a daily basis.
• Enter accurate data daily in Yardi of prospects and new residents and into Anyone
• Home for new prospects.
• Ensure all move-ins receive move-in gift with card.
• On a monthly basis, update the market survey ensuring a thorough knowledge of the competition and market. Physically shop, on a quarterly basis, the competition strategic planning to gain a competitive edge.
• On a monthly basis review online ad sources for accuracy
• Onsite daily posting of Craigslist Ads using the assigned posting tool at required intervals.
• Weekly deletion of the prior week's Craigslist Ads .
• Comply with all Fair Housing regulations and local ordinance and laws as they relate to company or property specific guidelines in occupancy standards, demonstrating at all times, firm, fair and consistent administration of all legal and company policies and practice.
• Maintain the cleanliness and organization of leasing office, lobby and hospitality area on a daily basis.
• Answer phone by 3rd ring using company greeting.
• Perform other duties as required.

Ready to Take the Next Step?

If you're ready to bring your in-person Customer Service expertise to a company that values both performance and personality, we'd love to hear from you.

Employment offer is contingent upon satisfactory background, drug screening, reference and if applicable physical exam.

E&S Ring Management Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.