Service Advisor

Henderson HyundaiHiring: Service AdvisorPay: Industry leading pay planSchedule: We ask that you have open availability to support dealership operations and customer demand.Why Join Our Team?Henderson Hyundai is one of the busiest Hyundai service departments in Nevada, averaging over 2,000 repair orders per month. We are looking for motivated Service Advisors who want high earning potential, career advancement opportunities, and a team-oriented environment.At Henderson Hyundai, our employees deserve both a successful career and a life outside the shop.2024 remodeled shop with BRIGHT LED lightsAir conditioned/Heated Shop/High Speed DoorsTeam Culture Focused on Respect and Professional GrowthCommunity Volunteer OpportunitiesWhat You'll DoAnswer incoming telephone calls observing Incoming Telephone Calls standards (ITC).Follow the Initial Customer Contact (ICC) process.Greet customers.Identify resolutions to customer concerns.Communicate to the customer what needs to be done, how much it will cost and when you will complete the service.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for service needs.Offer a multi-point inspection.Write accurate repair orders using ADP system.Follow the Interim Customer Contact (ICC2) process.Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Obtain approval to proceed with Additional Service Requests.Communicate with technicians to gain clear understanding of services required and/or performed.Follow-up with customer during repair/servicing of vehicle so they are aware of status.Follow the Customer Delivery (CD) process.Receive and process cash or credit payment for all services performed.Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.What You'll BringTyping – ability to type to enter repair orders.Mathematics – calculating service costs and counting change.You will need efficient use of technologyAcceptable driving record and a valid driver's license in your state of residenceTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.