ER Financial Coordinator, AESC

ER Financial Coordinator

Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 emergency veterinary hospital offering expertise in seven specialties. As our team continues to grow, we are looking for motivated, positive, and compassionate individuals to join us. We're seeking a detail-oriented ER Financial Coordinator to ensure accurate invoicing, support payment collection, and guide clients through available payment options. This role also plays a key part in auditing invoices, tracking trends, and supporting the medical team through strong financial oversight.

Position Overview: The purpose of the Financial Coordinator is to accurately capture and charge/invoice for goods and services and assist with the collection of payment; including educating clients on payment options (Care Credit, Scratch Pay, Pet Insurance, etc.). The Financial Coordinator uses established accounting practices to consistently account for discounts and write-offs to improve accounting and auditing. The Financial Coordinator audits closed invoices for reporting/education and identifying trends and opportunities. This role is a support function to the medical team.

Compensation:

• $20 - $24 hourly based on experience/skillset
• +$$ differentials offered after 6pm

Anticipated Schedule:

• Exact Schedule/Shifts: TBD

Responsibilities Daily Invoicing Functions

• Reviews invoices each morning and compares to treatment sheet and medical record; updates invoices to accurately capture services/goods provided.
• Maintains knowledge of hospitalized cases, deposited collected and outstanding balances.
• Calculate current charges vs. deposits, calculate daily balance, communicate financial updates, and collect payments.
• Answer financial questions and assist owners with payment options (Care Credit, Scratch Pay, Pet Insurance)
• Communicate client's financial concerns to DVM and/or technical team, or lead.
• Finalize invoice prior to discharge and ensure the invoice accurately captures works performed.
• Collect payments and communicate with medical team that payments have been received
• Applies discounts within delegation according to established accounting practices.
• Identifies system opportunities to improve charge capture (billing triggers, bundles, processes, etc.)
• In real time, enters charges for outpatient ER cases on behalf of DVM or staff as directed through "green sheets" or other forms of communications.
• Follows the technician or DVM estimate approval discussion with payment collection in real time with ER clients.

Auditing Functions

• Performs monthly or weekly financial audits of historical billing
• Creates reports of findings and/or data as requested by AESC Leadership
• Provides coaching and education of audit results and requests
• Assist as needed for accounts receivable and collections
• Financial audit and reporting of Smart Flow, ezyVet and medical records

What We're Looking For: Skills:

• Excellent time management, managing multiple tasks at one time in a fast-paced environment.
• Highly skilled in accurately completing administrative work.
• Ability to work independently with limited oversight.
• Highly skilled in Customer Service, navigating difficult conversations about payment when clients are experiencing an emotionally challenging circumstance.
• Proficiency with computer, phone, fax, and scanner systems.
• Previous experience handling money: cash and credit card payments.
• Experience with Microsoft Excel and mathematical calculations.
• Ability to maintain composure and professionalism in a medical environment with high stress, critical patients, and death.

Minimum Requirements:

• High school diploma or equivalent.
• 1 year of Work Experience in Customer Service, Billing/Invoicing, Booking Keeping, Auditing or a related field.
• For internal candidates: 6 months of CSR or Assistant experience at AESC will be considered fulfilling this requirement
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Preferred Qualifications:

• 1 year of work experience in human or veterinary medicine (CSR, Veterinary Assistant, Medical Assistant, Medical Receptionist, Medical Assistant, Coder, etc.)
• Work experience utilizing an Electronic Medical Record
• Work experience in Customer Service

Benefits We're committed to supporting our team's well-being and professional growth with a comprehensive benefits package that includes:

• Health, Dental, and Vision Insurance to keep you and your family covered.
• 401(k) with Matching to help you plan for your future.
• Employee Assistance Program (EAP) for additional personal and professional support.
• Generous paid time off, including:
• Sick Days
• Vacation Days
• Bereavement Leave
• Referral Program to reward you for helping us grow our team.

Why Choose AESC?

• Work alongside a compassionate, dedicated team of veterinary professionals.
• Thrive in a dynamic, fast-paced environment where no two days are the same.
• Make a direct impact on the lives of pets and their families during critical times.
• Receive continuous training and growth opportunitieswe're passionate about teaching!
• Enjoy a competitive salary and benefits package.

How to Apply

• Submit your application online. Reviews will begin immediately.
• We can't wait to welcome you to the AESC family!