Residential HVAC Maintenance Technician

Job Description

Job Description

Description

We are seeking a dependable and customer-focused Residential HVAC Maintenance Technician to join our growing team. In this role, you will perform preventative maintenance, inspections, and system tune-ups on residential heating and cooling equipment while providing outstanding customer service. The ideal candidate is mechanically inclined, safety-conscious, and committed to helping homeowners keep their HVAC systems operating efficiently year-round. 

Responsibilities

1. Preventive Maintenance

• Perform scheduled maintenance on residential heating and cooling equipment, including but not limited to furnaces, air conditioners, heat pumps, boilers, and mini-split systems.
• Check and replace filters as needed.
• Inspect electrical components, wiring, capacitors, contactors, relays, and safety controls.
• Verify proper refrigerant levels and system operation.
• Measure and document operating pressures, temperatures, voltage, amperage, airflow, and temperature differentials.
• Test thermostats and control systems for proper operation.

2. Diagnostics and Minor Repairs

• Identify equipment deficiencies and recommend corrective actions.
• Perform minor repairs during maintenance visits when authorized.
• Troubleshoot common HVAC system issues.
• Report major repair needs.

3. Customer Service

• Communicate findings and recommendations clearly and professionally to homeowners.
• Educate customers on system operation, maintenance practices, and energy-saving opportunities.
• Promote maintenance agreements and company services when appropriate.
• Always maintain a professional appearance and positive attitude.

4. Documentation

• Complete accurate service reports, inspection forms, and maintenance checklists.
• Document equipment condition, deficiencies, repairs performed, and recommendations.
• Record equipment information, operating data, and customer interactions in company software.
• Submit paperwork and reports in a timely manner.

5. Safety

• Follow all company safety policies and OSHA guidelines.
• Utilize proper personal protective equipment.
• Maintain a clean and safe work environment.
• Operate company vehicles and equipment safely.

Qualifications

1. Physical Requirements

• Ability to lift and carry up to 50 pounds regularly and 75 pounds occasionally.
• Ability to climb ladders, work in attics, crawl spaces, and confined areas.
• Ability to stand, kneel, crouch, and work in varying weather conditions.
• Ability to work overtime and participate in an on-call rotation as needed.

2. Knowledge, Skills, and Abilities

• Residential HVAC system operation and maintenance.
• Refrigeration cycle fundamentals.
• Electrical diagnostics and meter usage.
• Time management and organizational skills.
• Customer service and professional communication.
• Mobile device and service software proficiency.
• Willingness to learn and adapt.
• Verbal and written communication skills. 
• Valid drivers license. 
• Strong attention to detail. 

Benefits

• Competitive pay 
• Comprehensive health insurance (including dental and vision) 
• Health Saving Account with company contribution 
• Paid Life Insurance
• 401(k) plan with company matching
• Paid time off    
• Paid Holidays