Account Service Specialist - ITIL / ITSM

Req ID:374861NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Account Service Specialist - ITIL / ITSM to join our team in Dallas, Texas (US-TX), United States (US).Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.In this role you will be responsible for:• Individuals are expert in their subject area and have working knowledge of related subject areas.• They lead large scale projects. • They may lead or guide others on cross-functional projects outside of their own department.Requirements for this role include:• Leads complex service delivery processes and associated projects. • Manages service delivery processes in a complex service delivery environment. • Develops resolutions to complex problems that require the frequent use of creativity.• Identifies and leads continuous improvement activities in support of client or internal business processes. • Typically requires 10-12 years relevant experience. • Undergraduate degree or equivalent combination of education and work experience.• Graduate degree preferred.• Excellent understanding of ITIL processes and principals.• Excellent written and verbal skills.• Excellent ability to create and document process.• Ability to physically perform general office requirements.• Must be able to perform essential responsibilities with or without reasonable accommodations.• Travel including overnight domestic or international trips may be required.About NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.Posting Date:Department:Service Management (ICS) - 1457450021