WFH Entry-Level Rep | Customer Services

WFH Entry-Level Engagement Representative -
Client Services & Benefits

Company: AO – American Income Division of Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible | Work From Home
Experience: Entry Level | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Incentives
Training: Comprehensive Training, Licensing Guidance & Mentorship Provided

Start Your Remote Career Helping Working Families

Looking for a work-from-home career where you can help people, build valuable professional skills, and create opportunities for long-term growth?

AO is expanding and seeking motivated, people-focused professionals to join our virtual team as Policyholder Engagement Representatives .

In this role, you'll connect with individuals and families through scheduled virtual appointments, answer questions, explain available benefits, assist with enrollment and policy-related needs, and build long-term relationships through professional service and follow-up.

This opportunity combines customer service, policyholder support, benefits education, relationship building, and consultative insurance sales in a fully remote environment.

No previous insurance experience is required.

We provide comprehensive training, licensing guidance, one-on-one mentorship, and ongoing professional development to help motivated individuals learn the business and build confidence.

✓ 100% Remote / Work From Home
✓ Entry Level – No Insurance Experience Required
✓ Qualified Client Opportunities Provided
✓ No Lead Purchasing Required
✓ No Traditional Cold Calling
✓ Weekly Commission Pay + Performance Bonuses
✓ Flexible Scheduling
✓ Renewal & Residual Income Opportunities
✓ One-on-One Mentorship & Training
✓ Career & Leadership Advancement Opportunities

What You'll Do

As a Policyholder Engagement Representative , you'll help create a positive client experience from the initial consultation through ongoing policy service.

Client Engagement & Customer Service

• Connect with clients through scheduled Zoom and phone appointments

• Work with individuals and families who have requested information about available benefits

• Listen to client questions, needs, and financial protection priorities

• Provide clear, professional, and personalized guidance

• Build relationships through responsive customer service

• Follow up with clients regarding questions and service needs

• Maintain accurate digital records and documentation

• Build long-term relationships based on trust, professionalism, and consistent communication

️ Benefits Education & Enrollment

Once properly licensed, you'll:

• Explain available life, accident, and supplemental health insurance options

• Help clients understand coverage features and benefit choices

• Identify individual and family protection needs

• Provide needs-based recommendations

• Guide eligible clients through applications and enrollment

• Assist with required documentation

• Help clients understand the coverage they select

• Provide ongoing policy support and service

Policyholder Support

Your relationship with clients doesn't end after enrollment.

Depending on the applicable service request, you may assist existing clients with:

• Policy and benefit reviews

• Coverage questions

• Beneficiary information updates

• Policy-related service needs

• Follow-up communication

• Changes in financial protection needs

Qualified Client Opportunities – No Traditional Cold Calling

Rather than spending your time searching for prospects, representatives connect with qualified client opportunities, including individuals and families who have requested information regarding available benefits .

This allows you to focus on:

• Scheduled virtual appointments

• Benefits education

• Needs-based conversations

• Enrollment assistance

• Policyholder engagement

• Relationship building

• Follow-up and ongoing service

No lead purchasing is required.

100% Work From Home

Build your career from home while remaining connected to clients, mentors, teammates, and leadership.

You'll have access to:

• Virtual client appointments

• Remote training and coaching

• Online team meetings

• Modern digital business systems

• Collaborative virtual support

• No daily commute

Remote work also requires self-motivation, organization, accountability, and dependable follow-through .

⏰ Flexible Scheduling

Enjoy greater flexibility in organizing your workday while maintaining the availability and consistency necessary to serve clients and achieve your professional goals.

This opportunity is well suited for self-motivated professionals who appreciate independence while also being comfortable working within a structured training and team environment.

Weekly Performance-Based Compensation

This is a commission-based independent contractor opportunity—not an hourly or salaried customer service position .

Compensation opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal and residual income opportunities

• Leadership incentives as applicable

• Recognition and achievement incentives

• Additional performance rewards

There is no predetermined cap on commission-based production; however, earnings are directly tied to individual activity, production, consistency, and results .

Individual earnings vary, and no specific income level is guaranteed.

Training & Mentorship From Day One

No Insurance Background? That's Okay.

We provide structured training and ongoing support designed to help motivated individuals learn the business and develop professionally.

Training may include:

• Structured virtual onboarding

• Product and benefits education

• Customer service development

• Client communication skills

• Virtual appointment preparation

• Consultative sales training

• Enrollment systems and procedures

• One-on-one mentorship

• Weekly virtual coaching

• Leadership development

• Ongoing professional education

You'll have the opportunity to develop transferable skills in communication, customer service, relationship management, organization, sales, problem-solving, and leadership .

Licensing Guidance & Support

You do not need to already hold an insurance license to apply .

Because this position involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensure .

Licensing guidance and support are provided.

❤️ Benefits & Professional Support

Qualifying representatives may have access to:

• Medical insurance reimbursement program

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• Professional and union support where applicable

• Leadership development programs

• Professional coaching and mentorship

• Virtual technology and business resources

Eligibility requirements and qualification periods may apply.

Performance Rewards & Recognition

Strong performance may qualify representatives for additional recognition and incentive opportunities, including:

• Company-sponsored incentive travel

• Qualifying travel opportunities to featured destinations

• Performance contests and recognition programs

• Technology and productivity incentives

• Lifestyle and experience-based rewards

• Leadership conferences

• Professional development events

• Additional advancement opportunities

All incentives are performance-based and subject to applicable program qualifications and availability.

Build Beyond an Entry-Level Career

This opportunity is designed for individuals interested in developing beyond an entry-level client-facing position.

As you gain experience and demonstrate consistent performance, you may have opportunities to develop into:

Policyholder Engagement Representative → Trainer/Mentor → Team Leader → Management → Advanced Leadership

You'll also have opportunities to strengthen skills in:

• Client relationship management

• Communication and presentation

• Coaching and mentorship

• Team development

• Performance accountability

• Business development

• Leadership

Advancement is based on performance, consistency, initiative, professional development, and demonstrated leadership ability—not simply seniority .

Advancement opportunities are earned and are not guaranteed.

Who We're Looking For

You may be a strong fit if you demonstrate:

• Excellent communication and active-listening skills

• Customer-focused, people-first mindset

• Positive and professional demeanor

• Strong relationship-building abilities

• Self-motivation and personal accountability

• Dependability and effective time management

• Strong organization and attention to detail

• Problem-solving and critical-thinking abilities

• Comfort working independently from home

• Ability to collaborate within a virtual team

• Comfort using Zoom and web-based technology

• Coachability and willingness to learn

• Goal-oriented mindset

• Desire to grow professionally and financially

• Commitment to ethical, client-focused service

We value work ethic, professionalism, coachability, and potential—not just previous experience.

Experience That Transfers Well

Previous insurance experience is not required .

Experience in any of these areas may transfer well:

Customer Service • Member Services • Retail • Hospitality • Healthcare • Education • Administrative Support • Banking • Financial Services • Call Centers • Client Relations • Account Management • Military Service • Sales • Leadership or Management

Recent graduates and motivated career changers are encouraged to apply.

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be physically located within the United States

• Be legally authorized to work in the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional home workspace

• Be comfortable communicating through Zoom and phone

• Be comfortable learning web-based technology

• Be willing to complete required training and professional development

• Be willing and able to obtain the appropriate state Life & Health Insurance License

Virtual Interview Process

Qualified applicants will first complete a brief career overview covering:

• Position responsibilities

• Client opportunities

• Commission-based compensation

• Licensing requirements

• Training and mentorship

• Benefits and incentives

• Career and leadership advancement

Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team .

All interviews are conducted virtually for convenience and accessibility.

Ready to Unlock Your Potential?

If you're looking for an entry-level work-from-home career where you can help working families, build valuable professional skills, receive ongoing mentorship, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.

Apply today to be considered for our WFH Entry-Level Policyholder Engagement Representative opportunity with AO.

Work From Home. Engage Clients. Protect Families. Develop Your Skills. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.