Senior Implementations Manager

Role Description

As a Sr. Implementation Manager within the Solutions Design & Delivery team, you own the complete technical relationship for our Enterprise and Strategic merchants from technical win through go-live. You pick up the technical relationship the Solutions Architect built during pre-sales and carry it forward, becoming the merchant's primary technical point of contact for the full integration. While your work is predominantly post-sale, you may support pre-sales technical validation on select deals when needed. You will work cross-functionally across Risk, Product, Sales, and Customer Success to ensure timely integrations that also result in a positive merchant experience, and you will build strong working relationships within the merchant's platform and engineering teams.

Responsibilities

• Technical Ownership & Delivery
  • Validate the technical design and data requirements defined during pre-sales, partnering with the Solutions Architect.
  • Own finalization of a technical design that both the merchant and Signifyd agree on.
  • Lead the merchant's technical team or SI through design, development, and testing.
  • Bring hands-on familiarity with API integrations and common ecommerce platforms such as Magento, Salesforce, and Shopify.
  • Own timely delivery of key integration milestones.
• Communication & Cross-Functional Partnership
  • Communicate integration status across the full project team, merchant and internal.
  • Flag proactively when a business sponsor or C-suite relationship needs Signifyd leadership involved.
  • Keep a clean onboarding portfolio with regular, transparent updates in CRM.
  • Collaborate with internal Signifyd teams to swiftly escalate and resolve integration roadblocks.
  • Work cross-functionally to keep improving the onboarding experience.
  • Treat Risk as an internal client.
  • Spot when a new, novel, or edge-case merchant need is an opportunity to extend a feature or API integration.
• Team & Process Impact
  • Understand Signifyd's implementation methodology well enough to build on it.
  • Contribute to a culture of shared knowledge.
  • Become a subject matter expert whose knowledge strengthens the team and the business.
  • Embody a genuinely collaborative culture.
  • Onboard new team members as their buddy.

Qualifications

• 8+ years of complex technical implementation and/or solutions delivery experience.
• Demonstrated passion for ecommerce or technology services.
• Background in payments, fintech, or fraud (bonus, not necessary).

Requirements

• Project management experience/certification.
• Clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners) and tools (e.g., Postman, GitHub, etc.).
• Ability to work quickly and efficiently with tools such as Looker, Monday, Salesforce, Claude, Gemini, Google Sheets/Excel, and SQL.
• Excellent written communication and presentation skills.
• Resourceful, detail-oriented, highly organized, and creative.
• Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment.
• Python fluency (bonus).

Benefits

• Discretionary Time Off Policy (Unlimited!).
• 401K Match.
• Stock Options.
• Annual Performance Bonus or Commissions.
• Paid Parental Leave (12 weeks).
• On-Demand Therapy for all employees & their dependents.
• Dedicated learning budget through Learnerbly.
• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• Flexible Spending Account (FSA).
• Short Term and Long Term Disability Insurance.
• Life Insurance.
• Company Social Events.
• Signifyd Swag.

Compensation

In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions.

Base Salary Range: $140,000– $175,000 annually.

This role is eligible for an annual performance bonus of up to 10% of base salary.