Cloud Services Support Analyst

Cloud Services Support Analyst

United Kingdom (Remote)

About Us

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app.

About Our Position

We are looking for a skilled Cloud Services Support Analyst who is responsible for installation, configuration, administration, and maintenance of networks, and computer systems. Provide technical support and troubleshoot problems on Hosting customer's systems as appropriate in a Microsoft Azure hosting environment.

What You'll Be Doing

• Supporting/administering/maintaining all Hosting customer systems as appropriate (Microsoft Azure)
• Supporting/administering/maintaining all Hosting customer backup/restore processes
• Supporting/administering/maintaining Hosting infrastructure monitoring systems
• Supporting/administering/maintaining all system security related issues
• Maintaining iMIS knowledge to effectively support and upgrade Hosting customer's iMIS systems as necessary
• Azure Automation
• User account administration for all Hosting customers
• Azure SQL database management/administration activities for Hosting customers as necessary
• SQL Managed Instance management/administration activities for Hosting customers as necessary
• SQL Server database management/administration activities for Hosting customers as necessary
• Upgrading iMIS implementation to latest release as necessary
• Supporting ASI initiatives as necessary/required
• Administering Hosting Issues Management queue as necessary
• Participating in quarterly Departmental and Corporate BSC reviews
• Managing attainment of personal BSC initiatives
• Completing yearly professional development initiatives
• Mentoring team members as necessary
• Addressing Hosting Issues Management queue items in a timely fashion and close as required
• Participating in Hosting On Call program
• Performing other duties as assigned Manager, Hosting Operations, Global Director of Technical Support or Senior Management

What We Want You To Have

• 3-5 years of IT/Cloud experience delivering and supporting technology solutions
• Microsoft Azure Administration
• iMIS systems management experience
• Good oral, written, analytical, and people skills
• Ability to work independently in a fast-paced technology environment
• Azure SQL administration skills
• Azure Automation
• Zendesk Ticketing system
• Understanding of ASP.NET and related technologies
• Understanding of IIS technologies
• Understanding of virtualization technologies
• Strong Microsoft operating system and applications knowledge
• Basic iMIS knowledge
• Some after hours and weekend work is required to support product upgrades and on call Hosting support.

What We Offer

At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we've established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.

Compensation Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual's skills, experience, training, certifications, education, geographic location, business needs, and internal equity. The current estimated compensation range for this role is £35,000-£45,000. Compensation may vary for candidates in other locations.

Benefits In addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:

• Generous Paid Time Off
• Optional Private Medical Insurance
• Wellness Benefits
• Retirement Pension Plan
• Opportunities for Professional Growth and Development
• Volunteer Time Off
• Study Leave
• Flexible remote working

Join our team and positively impact thousands of ASI customers around the world!

ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department.