ServiceNow Project Manager

Role Description

We are seeking a ServiceNow Project Manager to join our U.S. team. In this role, you will provide end-to-end delivery oversight while supporting effective team collaboration and organizational alignment. You’ll manage evolving project goals, partner closely with stakeholders, and ensure high-quality ServiceNow solutions are delivered on time and with impact.

• Serve as the primary point of contact for assigned client engagements, owning communication, expectations, and overall delivery success.
• Lead cross-functional project teams through all phases of the delivery lifecycle, from kickoff through go-live and post-implementation support.
• Drive daily communication with project teams, clients, and internal leadership to provide clear status updates, surface risks, and plan upcoming milestones.
• Manage project financials, including budget tracking, forecasting, and timecard oversight for assigned team members.
• Apply Evora’s delivery methodology and best practices to ensure consistent, high-quality outcomes and client satisfaction.
• Partner closely with Sales and clients to understand contracted services, project objectives, and success criteria, ensuring alignment throughout delivery.
• Own project governance, including scope, schedule, budget, resourcing, risks, issues, change management, and dependencies.
• Proactively identify delivery gaps, risks, or constraints, and develop mitigation plans or escalate appropriately to maintain project momentum.
• Mentor and support project team members to achieve service objectives, promote collaboration, and drive continuous improvement.
• Manage multiple concurrent projects, balancing priorities while maintaining quality, timelines, and customer experience.

Qualifications

• A Bachelor’s degree or equivalent experience.
• Must have experience leading ServiceNow projects.
• 5+ years’ experience in a professional services organization and consulting experience is preferred.
• Project Management Professional (PMP) certification is preferred.
• Agile Scrum experience and Scrum Master certification is preferred.
• Business Process experience is a nice to have.
• Experience in delivering FSM projects preferred.
• Effective communication skills with the ability to set appropriate expectations with the client.
• Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity.
• Experience driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in customer workflows desired.
• Experience from managing several concurrent external client projects desired.
• Strong attention to detail and documentation skills.
• ITIL Certification is preferred.

Benefits

• Remote-first flexibility — work from home while collaborating with a global team.
• Career growth & learning investment — dedicated learning credits for ServiceNow certifications and ongoing development.
• Competitive compensation — salary plus performance-based incentives.
• Generous paid time off — designed to support balance and recharge.
• High ownership & autonomy — lead initiatives end-to-end and make real impact.
• Global culture & connection — annual company trips across the U.S. and internationally.