CFS CXL Phone Desk Specialist

The CFS Cancellation Phone Desk Associate handles all phone calls and incoming from customers, dealerships and lenders regarding product cancellation requests. Associate is responsible for creating tickets, opening Cancellation processes, explaining process and timelines and providing an excellent customer service experience through all communications.Who would I interact with?Interacts with internal and external customers at various levels, other SSC Departments, their fellow teammates and management.What are the day-to-day responsibilities?Answer phone calls and email requests regarding product cancellationsOpening ticket for new cancellation requestsCreate Cancellation Processes in BPMS Workflow and obtain all necessary documentationMaintain professionalism in all verbal and written communicationsProvide resolution information and statuses on cancellation requests and escalate critical issues appropriatelyAssist Cancel Team in completing Cancellation processes as neededWhat are the requirements for this job?Previous customer service phone experience not required but a plusMinimum 1 year experience with SSC Cancellation TeamFull familiarity of cancellation processes and BPMS Cancellation workflowAbility to handle heat cases with the upmost professionalismBasic knowledge of Microsoft Office / basic computer skillsUnderstand basic accounting principles and logicProven skills in high stress environmentWhat’s my next possible position?CFS Cancellation LeadAutoNation is an equal opportunity employer and a drug-free workplace.Exciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world. #J-18808-Ljbffr AutoNation