Customer Support Program Manager

Driving strategic and operational programs, the full-time Customer Support Program Manager will enhance customer and agent experiences by collaborating cross-functionally, managing initiatives, and structuring ambiguous projects, all while working remotely within the United States or Canada. Key responsibilities Lead high-impact initiatives to improve customer and agent experiences across Customer Experience Coordinate with cross-functional teams to manage dependencies and maintain alignment on projects Operationalize ambiguous initiatives by clarifying ownership and creating scalable execution plans Required qualifications 4-6 years of experience in program management, operations, or customer experience Experience leading cross-functional programs with multiple stakeholders Strong organizational skills with the ability to manage multiple initiatives simultaneously Ability to create clarity and structure in ambiguous environments Familiarity with operational tools like Zendesk, Asana, or similar platforms