Part-Time Customer Service Associate

Part-Time Customer Service Associate

As a Part-Time Customer Service Associate, your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. We'll provide training and resources so you can successfully evaluate a caller's situation to determine proper next steps to resolve the homeowner's concerns. Your eagerness to learn about our homes and processes will help you acclimate quickly to a team committed to high standards. You're motivated by the opportunity to proactively problem solve, address a customer's concerns, and find a resolution that creates a positive outcome.

This position pays between $22.00 - $24.00 per hour and will be onsite in our Reston, VA office.

Seeking candidates with availability during core business hours, with the flexibility to work either Saturday or Sunday as needed once fully trained. Training hours are Monday through Friday, (10:00 a.m. to 3:00 p.m.).

Primary Responsibilities

• Complete paid training to learn and demonstrate proficiency with standard operating procedures and systems/technology
• Consistently deliver an exceptional customer experience in a fast paced, high volume, call center environment
• Manage and respond to customer service issues via phone and email in a timely manner
• Accurately capture and record details of customer service requests in customer relationship management (CRM) system while speaking with callers
• Communicate directly with field warranty employees to coordinate an action plan for homeowner's concerns
• Keep current with knowledge of NVR products and warranty procedures

What We Look for in a Candidate

• 1 - 3 years of professional experience in customer service
• Demonstrated ability to interact with customers, build rapport, and manage relationships over the phone
• Highly driven proactive problem solver
• Strong organizational skills with the ability to prioritize and multi-task
• Excellent oral and written communication skills
• Proficient typing skills with ability to document call notes during customer interactions
• Familiarity with the Homebuilding industry or NVR's products is a plus
• Maintain a 4-to-5-day work week, working approximately 25-30 hours a week

Life at NVR:

As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is committed to your success and we will give you the tools, training, and industry knowledge you need to excel and thrive. Our management team is tenured and talented, nearly 80% of them promoted from within, so you will have mentors who can share their knowledge, and provide career guidance and encouragement.

NVR offers traditional benefits, among the best in the industry. In addition, we offer all employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you!

We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.