Customer Service Representative

Customer Service French EnglishOur client, the automotive industry, is seeking a Customer Service to join their team. As a Customer Service, you will be part of the Customer Support Department supporting luxury automotive clients and their customers. The ideal candidate will have excellent communication skills, adaptability, and a customer-focused attitude which will align successfully in the organization. French & English languages required for this role.Location: Fort Lauderdale, FLPay Range: $19.00Shift: Varies, 8 hours. Shift differentials available from 6:00pm-6:00amWhat's the Job?Serve as a primary point of contact for customers requiring assistance related to luxury vehicle programs and services.Handle urgent and time-sensitive situations, including vehicle theft reports, accident assistance, roadside breakdown support, and law enforcement inquiries.Accurately document customer interactions and case details within company systems.Navigate multiple client programs while adhering to brand-specific processes and requirements.Research and analyze information to determine appropriate next steps and resolutions, coordinating with internal teams and stakeholders to ensure timely support.What's Needed?Excellent verbal and written communication skills in both English and French.+1 year of experience in call center, customer service, dispatcher or any customer orientated environmentIts a plus if you are enthusiastic about carsStrong attention to detail and commitment to accuracy.Ability to remain calm, professional, and effective during high-pressure situations.Strong problem-solving and decision-making abilities.Ability to work independently with limited supervision and adapt to changing business needs.High School Diploma or GEDMust be willing to submit to background check and drug testWhat's in it for me?Opportunity to work with prestigious automotive brands and deliver exceptional customer experiences.Temp to perm opportunityReferral bonusEngage in a dynamic and fast-paced environment that values adaptability and resilience.Develop your skills in a customer-centric role supporting luxury vehicle clients.Be part of a team that values professionalism and high standards of service.Gain valuable experience in the automotive customer service industry.Upon completion of waiting period associates are eligible for:Medical and Prescription Drug PlansDental PlanSupplemental Life InsuranceShort Term Disability Insurance401(k)If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!