Manager, Business Delivery

Role Description

As a Manager, you'll participate in major process modeling, analysis and design efforts. You'll manage activities and staff responsible for providing business performance, organizational design and business risk management capabilities to formulate pragmatic, forward-facing and meaningful business transformation plans.

Key Responsibilities

• Leads all activities relating to business transformation through the strategic application of people, processes and technology.
• Manages teams who participate in business planning by identifying complexities, dependencies and redundancies in the business model.
• Acts as primary internal business product and process consultant responsible for communicating to customers, management and external sources.
• Runs activities and functions relating to consultation regarding business process analysis/design, organizational analysis, needs assessments and cost/benefit analysis.
• Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans.
• Leads team responsible for identifying the critical elements of a business process that need improvement.
• Provides significant contributions in executing business unit level change.
• Oversees the training of customers on business, technological, societal and environmental trends to support strategies for improving business performance.
• Leads staff responsible for strategic projects involved in evaluating and researching new and existing products, procedures and/or workflow needs.
• Leads the development of compelling business cases, including gaining senior management input, to accomplish business objectives.
• Identifies, assesses and mitigates business risks associated with the current operating model and/or desired target state operating models.
• Manages associates, including performance management, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions.
• May perform other responsibilities as assigned.

Qualifications

• Undergraduate studies in computer science, management information, business, mathematics or related field preferred.
• Graduate studies are preferred.
• Eight plus years of dynamic experience in planning, designing and implementing company-wide business transformation initiatives.
• Extensive experience in functional, process, information and data modeling, data management and warehousing and applications integration.
• In-depth experience with process re-design methods and tools.
• Three years of experience in people management.
• Project management experience is preferred.

Requirements

• Demonstrated knowledge of standards, methodologies and frameworks, business process management and technology.
• Sound knowledge of a wide variety of tools, concepts and techniques of business process modeling, analysis and design.
• Expert knowledge of emerging industry, competitor, customer demography, regulatory and market trends.
• Understanding of new technologies and developments in the technology industry.
• Proven knowledge of the systems development life cycle.
• Extensive knowledge of project management concepts and techniques.
• Detailed knowledge of facilitation, performance management, organizational design and managing organization change.
• Ability to lead large sophisticated projects.
• Strong communication skills, ability to influence, apply innovative approaches, and deal with ambiguity.

Benefits

• Medical/dental/vision insurance.
• Life insurance.
• Short and long term disability coverage.
• Paid time off with a minimum of 18 days paid time off each full calendar year, pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.