Customer Success Manager, Mid-Market

Join to apply for the Customer Success Manager, Mid-Market role at Revver Revver is focused on helping businesses of any size to improve their profitability and productivity by automating their document-dependent work with our award-winning software platform. We drive positive outcomes and real growth through improved efficiency, security, compliance, and giving teams back vital capacity to focus on human-centric work. Join a stable company with the energy of a startup. Who You Are The Mid-Market Customer Success Manager (CSM) at Revver will ensure successful client adoption and satisfaction. You will serve as the main contact, providing strategic guidance, addressing client needs, and driving value from our solutions. A proactive, customer-centric approach is essential for building strong relationships and loyalty. What You’ll Bring Bachelor's degree in Business or related field (preferred) 3-5 years in customer success, account management, or SaaS Strong communication and interpersonal skills Problem-solving and conflict resolution skills Proficiency in CRM and customer success tools Ability to manage multiple clients and priorities Analytical mindset for data-driven decisions Customer-focused attitude Proactive, self-motivated, and organized Collaborative team player Key Responsibilities Client Onboarding: Manage seamless onboarding and implementation. Relationship Management: Build long-term client relationships as a trusted advisor. Customer Support: Address inquiries and issues promptly, coordinating with internal teams. Proactive Engagement: Regular check-ins to assess satisfaction and identify improvements. Value Realization: Maximize client value through best practices and upselling. Renewals and Retention: Drive renewals and reduce churn by demonstrating ongoing value. Feedback Loop: Relay client feedback for product and service improvements. Reporting: Keep accurate records in CRM. Training and Education: Conduct training sessions on features and best practices. Preferred Qualifications Bachelor's in business or marketing Salesforce experience Based in Utah, willing to report to Lehi office 1-2 days/week What We Offer Four-day work week (Monday-Thursday, with occasional Fridays) 10 paid holidays Uncapped PTO Parental leave Career growth opportunities Excellent work-life balance and culture Hybrid work environment Apply today! Revver is an equal opportunity employer offering PTO, medical/dental/vision insurance, 401k with match, life insurance, and more. Salary depends on experience. Candidates must include a resume with their application. #J-18808-Ljbffr