Customer Service Representatives

Location: Remote ( Available to USA residents Only) New England Design & Construction, is looking to hire a Customer Service Representative who is authorized to work in the United States. Responsibilities Customer Interaction:Act as the first point of contact for customers, responding to inquiries about products, services, orders, and other customer-related issues Problem Resolution:Accurately and efficiently address customer issues, providing solutions and escalating complex problems to appropriate teams when necessary. Record Keeping:Maintain accurate records of customer interactions, notes, and resolutions in the company's CRM system. Communication:Communicate clearly and professionally with customers, building rapport and ensuring a positive customer experience.Process Orders/Transactions:Process orders, payments, and other relevant transactions accurately and efficiently Gather Feedback:Collect customer feedback and provide insights to product/service improvement teams to enhance the customer experience. Skills and Requirements Customer Service Skills:Excellent communication (verbal and written), active listening, and empathy skills to handle customer inquiries and complaints professionally. Problem-Solving Skills:Ability to identify and resolve customer issues effectively and efficiently, escalating complex issues as needed. Basic Technical Knowledge:Basic understanding of relevant company products, services, and support processes. #J-18808-Ljbffr New England Design & Construction