ServiceNow Business Analyst

Job Description

Applicants must currently reside in DC, MD, or VA.

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Daily Responsibilities

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• Create epics, user stories with acceptance and testing criteria
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• Participate in the development of functional business requirements and help stakeholders assess relative priorities for both business process and technology solutions.
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• Evaluate alternative business processes and technology solutions and participate in making technology recommendations to enhance business operations.
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• Develop business and system requirements, functional designs, process flows, and test plans.
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• Analyze and document business processes and systems
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• Facilitate requirements gathering
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• Prepare client facing and internal deliverables that are technology related
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• Interface with the application development team
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Required Degree:

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• BS/BA degree in Computer Science, MIS, or related IT discipline
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• Additional four years of related professional experience can be substituted for a BS/BA degree
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Required Experience:

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• At least four years of experience of eliciting requirements and conducting business process reviews and documentation while applying detailed knowledge of ServiceNow
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• Demonstrated ability to develop strong on-site and remote team and client relationships
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• Excellent verbal and written communication skills including presentation skills
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• Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
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• Experience implementing systems using the Agile methodology
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Preferred Certifications:

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• ServiceNow Certified Systems Administrator (CSA)
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• ServiceNow CIS IT Service Management or other similar ServiceNow certification
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• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP)
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• Agile SAFe, Scrum Master, or ITIL v3 certification
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Required Clearance:

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• Public Trust; this position requires the ability to secure a security clearance of secret level, if needed
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