Salesforce Business Analyst

Job Description

We are seeking an experienced Salesforce Business Analyst for a hybrid contract opportunity in the DC area, with an initial duration of 6 months and potential for extension and/or transition into a full-time position. This role will support a major Salesforce transformation, with a primary focus on Sales Cloud and Service Cloud and the opportunity to help shape the organization’s future adoption of Salesforce Data360.

Key Responsibilities

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• Partner with business stakeholders to gather requirements, understand business processes, and translate business needs into effective Salesforce solutions.
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• Facilitate discovery sessions, workshops, and stakeholder meetings to identify process improvements, automation opportunities, and business requirements.
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• Support and optimize Salesforce Sales Cloud and Service Cloud processes across multiple business areas.
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• Lead change management activities, including user adoption, training, communications, and stakeholder engagement.
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• Collaborate with Salesforce administrators, developers, project teams, and business stakeholders to ensure solutions align with business objectives.
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• Document business requirements, functional requirements, process flows, user stories, and acceptance criteria.
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• Identify opportunities to improve Salesforce processes, workflows, automation, and overall user experience.
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• Help support the organization’s evolving Salesforce strategy, including early-stage initiatives around Data360.
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• Participate in testing, user acceptance testing, deployment, and post-implementation activities.
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Qualifications

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• Strong experience as a Salesforce Business Analyst in complex business or enterprise environments.
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• Hands-on experience working with Salesforce Sales Cloud and Service Cloud.
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• Strong understanding of Salesforce capabilities, business processes, requirements gathering, and solution design.
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• Experience facilitating workshops, discovery sessions, stakeholder meetings, and requirements-gathering activities.
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• Strong experience with process improvement, business analysis, user stories, acceptance criteria, and functional documentation.
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• Experience supporting Salesforce implementations, enhancements, testing, deployment, and user adoption.
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• Strong communication and stakeholder management skills, with the ability to effectively bridge the gap between business and technical teams.
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• Experience working closely with Salesforce administrators, developers, architects, and project teams.
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• Exposure to Salesforce Data360 or broader Salesforce data initiatives is a plus.
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• Must be comfortable working 2–3 days onsite in the DC area.
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• Must be authorized to work in the United States.
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