Customer Care Associate (Spanish)

Customer Care Associate - Spanish Fluency Hybrid (4 days onsite, 1 day remote) – Brisbane, CA The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You’ll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment. Responsibilities Client Relationship Management: Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers. Client Relationship Management: Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement. Customer Support: Handle a volume of administrative customer requests with speed and accuracy. Customer Support: Provide clear customer guidance to help maximize their experience of the Odoo product. Customer Support: Maintain excellent communication and customer satisfaction throughout all interactions. Operational Excellence: Consistently meet performance metrics related to work ethic and task resolution. Operational Excellence: Utilize tools and processes to manage tasks efficiently in a fast-paced environment. Operational Excellence: Collaborate with internal teams to escalate and resolve more complex cases as necessary. Operational Excellence: Develop in-depth expertise in Odoo software to provide knowledgeable and effective support. Knowledge Sharing: Distribute educational materials and resources to assist customers with self-service options. Knowledge Sharing: Actively document and share insights to improve internal workflows and enhance customer experience. Qualifications and Requirements Fluency in English and Spanish (professional or native/bilingual: reading, writing, and speaking) Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency. Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments. Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings. Nice to Have Experience in customer support, account management, or related fields. Interest in software products and willingness to learn ERP or SaaS solutions. Ability to improve efficiency in resolving repetitive tasks. Compensation and Perks Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $63,000-$79,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. #J-18808-Ljbffr