Strategic Account Manager

The Strategic Account Manager (SAM) owns the commercial and strategic relationship for a portfolio of Bloomfire's enterprise customers. You're responsible for retention, expansion, and account growth, and your compensation reflects those outcomes. You'll build relationships with executives and technology strategists, lead account planning and QBR motions, identify and close upsell and expansion opportunities, and partner with the Customer Success Manager to ensure customers are achieving measurable ROI. This is a high-impact, revenue-generating role for someone who's comfortable with technical audiences, C-suite conversations, and contract negotiations. The Role The Strategic Account Manager (SAM) owns the commercial and strategic relationship for a portfolio of Bloomfire's enterprise customers. You're responsible for retention, expansion, and account growth, and your compensation reflects those outcomes. You'll build relationships with executives and technology strategists, lead account planning and QBR motions, identify and close upsell and expansion opportunities, and partner with the Customer Success Manager to ensure customers are achieving measurable ROI. This is a high-impact, revenue-generating role for someone who's comfortable with technical audiences, C-suite conversations, and contract negotiations. What You'll Own Own all commercial motions for your accounts: renewal, expansion, upsell, and contract execution Drive Net Revenue Retention (NRR) across your portfolio — this is your primary success metric Build and maintain a multi-threaded account map that includes sponsor, champion, economic buyer, IT and AI stakeholders, and political risk at each account Lead account planning: document customer goals, success metrics, risks, and growth opportunities on a rolling basis Run quarterly and annual Quarterly Business Reviews (QBRs), in partnership with the Customer Success Manager Own ROI documentation and value storytelling for each account; make the business case for renewal and expansion Manage the renewal process end-to-end: timeline, negotiation, and close Identify and execute expansion opportunities, from initial discovery through contract Proactively and continuously ID renewal risks — org changes, budget cycles, new leadership, competitive threats — and develop a mitigation plan Maintain accurate CRM hygiene — pipeline, account health, and renewal forecasts Collaborate with Marketing on reference programs, case studies, and customer advocacy opportunities Qualifications 5+ years in account management, enterprise sales, or customer success with a commercial focus in B2B SaaS Track record of meeting or exceeding NRR or renewal targets Demonstrated experience selling SaaS and PaaS to CIOs, enterprise architects, and technical stakeholders Experience managing complex, multi-stakeholder accounts at the enterprise or Fortune 500 level Strong commercial instincts — comfortable identifying expansion opportunities, building business cases, and negotiating contracts Executive presence: confident presenting to and building relationships with C-level and VP-level stakeholders – especially CIOs Background in value-based selling or ROI-driven account planning methodologies Experience with formal account planning frameworks (e.g., MEDDIC, SPICED) Disciplined CRM user with strong pipeline management habits Bachelor's degree required Must be eligible to work in the United States without visa sponsorship Nice to Have Experience in knowledge management, enterprise collaboration, or adjacent SaaS categories Familiarity with tools like Salesforce, ChurnZero, or similar CRM/CS platforms Benefits Base salary plus variable compensation tied to NRR Eligibility for equity plan Award-winning culture Health, vision, and dental plan 401(k) with company matching contribution Unlimited vacation policy and paid holidays Exposure to Fortune 100 and Global 2000 customers across every industry About Bloomfire Bloomfire is a leading enterprise intelligence platform that breaks down information silos within organizations. Our easy-to-use, cloud-based software empowers hundreds of thousands of employees at top companies to centralize, share, and discover critical knowledge and expertise. By fostering seamless collaboration and efficient access to information, Bloomfire drives improved productivity, employee engagement, and customer satisfaction for our customers. Equal Employment Opportunity Statement: We believe that the unique contributions and perspectives of our employees are the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Bloomfire is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic. #J-18808-Ljbffr Bloomfire