Administrative Assistant / Front Desk

Job Description

Job Description

Description:

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine.

Our mission is to deliver exceptional healthcare with compassion and excellence.

White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.

Apply today!

Why join White Rock Medical Center?

Competitive salary and benefits

Employee programs and events.

Paid Time Off and 5 Company Holidays + 2 floating holidays.

Employer paid life insurance.

Additional voluntary benefits such as STD, LTD, etc.

Job Summary

The Administrative Assistant supports WRMC’s hospital operations by providing comprehensive front-end administrative, patient access, financial, and customer service functions. This position is responsible for various administrative functions, revenue functions and front desk customer service. The role is essential to patient satisfaction, operational efficiency, and hospital reimbursement.

Essential Functions

Administrative & Hospital Operations

• Provide administrative and clerical support in accordance with WRMC policies and procedures
• Managed front desk greet visitors/patients in main lobby.
• Managed any correspondence for Senior Leadership.
• Maintain front lobby sign in log
• Register OP patients
• Adhere to HIPAA, WRMC confidentiality, and information security standards
• Support census management, documentation accuracy, and departmental reporting
• Assist with audits, special projects, and operational initiatives as assigned

Skills & Competencies

• Strong customer service and communication skills
• High level of accuracy and attention to detail
• Proficient in Microsoft Word and Excel
• Ability to work effectively in a fast-paced hospital environment
• Strong problem-solving and conflict-resolution abilities
• Professional judgment in handling sensitive medical and financial information

Performance Expectations

• Accuracy of patient registration and insurance verification
• Reduction in front-end claim denials
• Timely and accurate point-of-service collections
• Positive patient satisfaction outcomes
• Compliance with WRMC policies, regulatory standards, and departmental goals

Behavioral Standards

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.

Communication/Knowledge:

• Wears name tag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.
• Excellent communication skills both written and verbal.

Collaboration/Teamwork

• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Requirements:

Required Qualifications

• High school diploma or equivalent

• Minimum of 2–3 years of experience in hospital patient access, admissions, billing, or revenue cycle functions

• Working knowledge of hospital insurance verification, authorizations, and patient financial processes

• Experience with hospital EHR/ADT and billing systems

• Knowledge of Medicare, Medicaid, and commercial hospital payers

Preferred Qualifications

• Associate’s degree or higher

• Experience in an healthcare environment

• Knowledge of CMS Conditions of Participation and EMTALA

• Experience with charity care and Medicaid eligibility screening

Skills & Competencies

• Strong customer service and communication skills

• High level of accuracy and attention to detail

• Proficient in Microsoft Word and Excel

• Ability to work effectively in a fast-paced hospital environment

• Strong problem-solving and conflict-resolution abilities

• Professional judgment in handling sensitive medical and financial information

Physical & Work Requirements

• Ability to work rotating shifts, weekends, holidays, and extended hours as required

• Prolonged periods of sitting, standing, walking, and computer use

• Frequent interaction with patients, families, staff, and payors

WRMC is an Equal Opportunity Employer.
This job description is not intended to be all-inclusive. Duties and responsibilities may be modified as operationl needs require.