Remote Workforce Forecasting & Scheduling Analyst I
CareFirst BlueCross BlueShield
Baltimore, MD
- Remote job
CareFirst BlueCross BlueShield in Baltimore, MD is seeking a Scheduling and Forecasting Analyst to monitor call volumes, patterns, and traffic for the Customer Service center and adjust schedules to meet service level objectives. You will provide regular reports to management, work with supervisors to forecast workload, and recommend technology or process improvements to reduce costs. A Bachelor's degree or equivalent experience and 1 year in scheduling/forecasting are required. #J-18808-Ljbffr CareFirst BlueCross BlueShield
Vacancy posted 2 days ago
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