Benefits and Eligibility Supervisor

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

We are seeking a Program Manager to provide operational oversight for the Child Support Program (CSP). This position will work closely with the Child Support Administrator CSP State Office team and with field office staff to ensure the program is meeting Federal State and Department goals. This position will provide direct supervision of three (3) CSP State Office employees.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health dental and vision insurance

• Paid vacation sick leave FMLA and holidays

• Public Service Loan Forgiveness (PSLF) eligibility

• Retirement - Pension and 457(b) plans that help you build a secure future

• Flexible schedules and work-life balance options

• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE! Click here for detailed information or you can watch this short video to learn about our benefits package!

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Human Resource Contact: Michelle Ramsey /

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.

• Program management and administration .

• Develop policy state plans rules and regulations based on federal and state laws through research analysis design implementation and evaluation of current and proposed programs.

• Review and interpret federal and state regulations federal rules legislative intent agency mission and goals and gubernatorial and administrative requirements and apply these to contractors and field office staff.

• Write and interpret policy and planning recommendations and ensure program compliance to avoid federal monetary penalties.

• Responsible for the oversight of numerous CSP contracts.

• Coordinate and maintain policy manuals.

• Determine program goals and objectives and chair committees/workgroups established to support the program.

• Coordinate with agency personnel contractors and regional partners to identify and assess policy issues.

• Provide input into strategic development including coordinating and evaluating and interpreting policy and planning recommendations; identify trends and changes.

• Ensure federal and state requirements are met by developing and analyzing monthly and yearly reports.

• Coordinate and provide information for computer programmers to ensure updates are continuously applied correctly.

• Respond to questions regarding policy and procedure.

• Assess compliance with federal and state regulations.

• Complete required federal state and agency reporting requirements.

• Train and/or educate CSP employees contractors and customers.

• Identify and implement best practices in the field.

• Responsible for budget/resource planning and analysis. Assures development of services and that service delivery aligns with customer needs.

• Develop and implement quality assurance and quality improvement activities.

• Provide assistance to customers and families; ensure coordination of services between the CSP state office field offices and community partners/contractors to meet customer needs.

• Provide direct supervision coaching and professional development for CSP state office staff fostering a collaborative and high-performing team environment.

Qualifications

PREFERENCES:

Preference will be given to those with a Bachelors Degree a p roven background in public administration or human services specifically within child support or public assistance programs with l eadership strategic planning organizational change management skills and the ability to exercise independent judgment on high-impact statewide issues.

KNOWLEDGE:

• Knowledge of Child Support Program or other eligibility programs.

• Project grants and contract management skills.

• Knowledge of legal requirements and procedures relating to rule promulgation.

• Skill in interpersonal skills relations work management and leadership decision-making oral and written communication public speaking and evaluations.

• Skill in investigating researching interpreting and applying rules and regulations.

• Skill in organizational and time management.

• Ability to adapt to and calmly manage frequent change.

• Knowledge of computer delivery systems and other computer applications necessary for the job.

• Skill in supervising and training staff on program requirements.

• Knowledge of basic employee training procedures practices and methods.

• Knowledge of federal and state laws including the legislative process.

• Knowledge of governmental strategic planning budgeting practices and financial transactions.

MINIMUM QUALIFICATIONS:

Education:

Bachelors Degree (typically in Management)

Experience:

1-2 years of progressive work experience (typically in Benefits and Eligibility) with acquired knowledge at the level of aBenefits and Eligibility Program Analyst

OR

Education & ExperienceSubstitution:

4-6 years of progressive work experience (typically in Benefits and Eligibility) with acquired knowledge at the level of a Benefits and Eligibility Program Analyst

Certificates Licenses Registrations:

None

Necessary Special Requirements

NOTES:

• FLSA: Exempt
• All positions within the Department of Family Services will require a background information check including the
  taking of fingerprints which will be completed through the Wyoming Department of Criminal Investigation the
  Department of Family Services and the Federal Bureau of Investigation for every successful applicant.

Supplemental Information

Agency number name and division (This is used for recruitment purposes)

Click here to view the State of Wyoming Classification and Pay Structure.

URL: State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.

Required Experience:

Manager